Advanced Associate, People Support

Pearson; Mandaluyong; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Pearson is seeking an Advanced Associate, People Support (GPC Specialist) in Mandaluyong, Philippines, to handle complex HR inquiries and to ensure efficient resolution of HR-related matters. The ideal candidate will have a Bachelor's degree in HR or related fields and 3-5 years of HR experience, ideally in HR Shared Services.

The role involves maintaining employee records, providing guidance on HR policies, and identifying process improvement opportunities. The position offers a dynamic work environment and the chance to collaborate with various HR departments.

Qualifications

• 3-5 years of experience in HR, with at least 2 years in HR Shared Services.
• Strong organizational and time management skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Handle complex HR inquiries and issues escalated from the Digital Assistant.
• Maintain and update employee records in HR systems.
• Identify opportunities for process improvements within HR.

Skills

Strong knowledge of HR policies, procedures, and best practices

Excellent problem-solving and analytical skills

Effective communication skills

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

HRIS systems (e.g., Workday, SAP, Oracle)

Ticketing systems

Job description

Position Title: Advanced Associate, People Support (IC15 - GPC Specialist)

Department: HR Operations

Reports to: Global People Care Manager

Position Type: Limited Term Employee, 6 months, Full-Time temp

Position Summary

The GPC Specialist plays a crucial role in providing specialized support and resolving complex HR inquiries and issues that Digital Assistant cannot handle. This position requires a deep understanding of HR policies, procedures, and systems. The Global People Care team member will serve as a liaison between employees, HR business partners, and other departments, ensuring efficient and effective resolution of HR-related matters.

Key Responsibilities

• Handle complex HR inquiries and issues escalated from the Digital Assistant support.
• Provide accurate and timely responses to HR-related queries through various communication channels (e.g., phone, email, ticketing system).
• Policy and Procedure Guidance:
• Interpret and provide guidance on HR policies, procedures, and programs.
• Assist employees and managers in understanding HR processes and ensure compliance with company policies.
• Data Management and Reporting:
• Maintain and update employee records in HR systems.
• Generate and analyze HR reports to support decision-making and compliance requirements.
• Case Management:
• Manage and track HR cases using the ticketing system, ensuring all cases are resolved within established SLAs.
• Document and maintain detailed records of interactions and resolutions.
• Process Improvement:
• Identify opportunities for process improvements within the HR Shared Services function.
• Collaborate with HR teams to implement best practices and streamline HR processes.
• Collaboration and Communication:
• Work closely with HR business partners, Payroll, Benefits, and other departments to resolve employee issues.
• Participate in team meetings and contribute to ongoing training and development initiatives.

Qualifications

• Education:
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Experience:
• Minimum of 3-5 years of experience in HR, with at least 2 years in an HR Shared Services or similar role.
• Experience with HRIS systems (e.g., Workday, SAP, Oracle) and ticketing systems.
• Skills and Competencies:
• Strong knowledge of HR policies, procedures, and best practices.
• Excellent problem-solving and analytical skills.
• High level of attention to detail and accuracy.
• Effective communication skills, both written and verbal.
• Ability to handle confidential and sensitive information with discretion.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience utilizing AI tools with exposure to project initiatives
• Attributes:
• Customer-focused mindset with a commitment to delivering high-quality service.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn new systems and processes.
• Strong work ethic and a proactive approach to problem-solving.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

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