Support Technician

Jobtailor; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Jobtailor in the Philippines is seeking an experienced Level 2/3 Support professional to join a global MSP team. You will handle incidents, monitor infrastructure, respond to alerts, and coordinate Major Incidents to minimize business impact for multiple clients.

The role emphasizes Microsoft 365, Azure, Entra ID, Intune, Active Directory, networking, VMware/Hyper-V, and strong documentation practices. Night shifts and rotating rosters may be required to align with the global Support Team.

Qualifications

• At least 3 years' experience in a Level 2 technical Support role within an MSP or similar environment.
• A minimum of 1 year coordinating or leading Major Incidents (P0, P1 or P2).
• Strong Microsoft infrastructure and cloud administration skills across Microsoft 365, Azure, Entra ID and Intune.
• Solid experience with Windows Server, Active Directory, virtualisation and networking technologies.
• Confidence to work independently, juggle competing priorities and update tickets.
• Experience with ConnectWise RMM and IT Glue highly regarded.
• Willingness to work permanent night shifts (Philippines time), including weekends, public holidays, rotating rosters and overtime when required.
• English-language job posting

Responsibilities

• Deliver Level 2 and Level 3 support across multiple managed environments
• Monitor infrastructure, networks and security platforms and respond to alerts
• Troubleshoot Microsoft 365, Azure, Microsoft Entra ID, Intune, Active Directory, DNS, DHCP and Group Policy environments
• Support VMware and Hyper-V virtual infrastructure and server backup platforms
• Resolve networking issues involving switching, routing, VPNs and wireless technologies
• Prioritise incidents based on business impact and client SLAs while keeping customers informed
• Lead or coordinate Major Incidents (P0, P1 and P2)
• Follow operational procedures and improve documentation
• Contribute ideas that improve client and teammate workflows
• Support clients across multiple countries as part of a global support team

Skills

Microsoft 365 Administration

Azure Administration

Active Directory Management

Major Incident Coordination

Networking Troubleshooting

Independent Work

Prioritization

Communication

Tools

ConnectWise RMM

IT Glue

VMware

Hyper-V

Intune

Microsoft Entra ID

DNS/DHCP

Job description

• Deliver Level 2 and Level 3 support across multiple managed environments


• Monitor infrastructure, networks and security platforms and respond to alerts


• Troubleshoot Microsoft 365, Azure, Microsoft Entra ID, Intune, Active Directory, DNS, DHCP and Group Policy environments


• Support VMware and Hyper-V virtual infrastructure and server backup platforms


• Resolve networking issues involving switching, routing, VPNs and wireless technologies


• Prioritise incidents based on business impact and client SLAs while keeping customers informed


• Lead or coordinate Major Incidents (P0, P1 and P2)


• Follow operational procedures and improve documentation


• Contribute ideas that improve client and teammate workflows


• Support clients across multiple countries as part of a global support team

Requirements

• At least 3 years' experience in a Level 2 Technical Support role within an MSP or similar environment


• A minimum of 1 year coordinating or leading Major Incidents (P0, P1 or P2)


• Strong Microsoft infrastructure and cloud administration skills across Microsoft 365, Azure, Entra ID and Intune


• Solid experience with Windows Server, Active Directory, virtualisation and networking technologies


• Confidence to work independently, juggle competing priorities and update tickets


• Experience with ConnectWise RMM and IT Glue highly regarded


• Willingness to work permanent night shifts (Philippines time), including weekends, public holidays, rotating rosters and overtime when required


• English-language job posting

Core Competencies

Demonstrates expertise in Level 2 and Level 3 technical support, with strong skills in Microsoft infrastructure and cloud administration, including Microsoft 365, Azure, and Active Directory. Capable of leading Major Incidents and improving operational workflows while providing exceptional client support across multiple environments.

Highest-signal resume keywords

• Microsoft 365 Administration


• Azure Administration


• Active Directory Management


• Major Incident Coordination


• Networking Troubleshooting

Hard Skills

• Level 2 Technical Support


• Level 3 Technical Support


• Windows Server Management


• Virtualisation Technologies


• DNS Management


• DHCP Management


• Group Policy Management


• VPN Configuration


• Switching and Routing


• Client SLA Management

Soft Skills

• Independent Work


• Prioritization


• Communication

Industry Keywords

• Managed Service Provider


• Global Support Team


• Operational Procedures


• Incident Management

Tools & Technologies

• ConnectWise RMM


• IT Glue


• VMware


• Hyper-V


• Intune


• Microsoft Entra ID