Admin. Services Assistant

BDO Unibank; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Job summary

BDO Unibank, Inc. in Mandaluyong invites applications for an Admin. Services Assistant role.

The successful candidate will handle PSMD clearance processing for resigned/retired/demised employees across head office and branches, working in coordination with Procurement and business units to meet bank standards. The position emphasizes customer service, strong communication skills, and the ability to work under pressure with minimum supervision while maintaining accuracy and timely updates to

Qualifications

• Graduation from any business course.
• Two years in related field is an advantage.
• Good customer service and communication skills; computer-literate.

Responsibilities

• Coordinates with resigning/retiring employees for PSMD clearance and updates HR on results.
• Monitors ongoing PSMD clearance processing and accountability transfer/turnover requests.
• Responds to inquiries via email, phone, and MS Teams and supports PSMD clearance work.

Skills

Customer service

Communication skills

Computer literacy

Analytical thinking

Interpersonal skills

Coordination

Education

Business degree

Job description

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Mandaluyong City, National Capital Region, PH

Business Unit: Office of the President

Department:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise“We Find Ways,”we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

TheAdmin. Services Assistant is responsible for processing of PSMD clearance for resigned/retired/demised employeefor BDO head office and branches, in coordination with other Procurement teams and business unitsin line with the Banks standards and requirements.

Key Responsibilities

A. Documentation

• Coordinates with business user, resigning and retiring employee for the processing of their PSMD clearance / updating of their FFE asset accountability
• Provides update to HR about the result of PSMD clearance processing of resigned/retired/demised employee
• Monitors and updates open/on-going PSMD clearance processing
• Updates eforms>Manage Accountability for accountability transfer/turnover request
• Monitors completion of accountability acceptance in eforms>Manage Accountability
• Answers inquiry and request related to FFE asset accountability(email, phone call and MS Teams)
• Prints and sends property tag stickers and LOI to business users related to processing of PSMD Clearance

B. Customer Service

• Attends to queries and requests of branches and business units
• Provides feedback and needed information to all concerned branches and business units
• Checks status of requests and inquiries to provide accurate information
• Provided value-added services before and after the request
• Performs all work assigned by immediate supervisor
• Suggests improvement on current process

Qualifications

Graduate of any business course

At least two (2) years in related field is an advantage.

With good customer service/communication skills, computer-literate

Analytical, systematic, can work under pressure, can work with minimum supervision, coordination/interpersonal skills.

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