Active Pooling: Real Time Analyst / RTA Supervisor | Davao Site

Concentrix Philippines; Davao City; On-site; PHP 210,000 - 300,000; Full time

Job summary

Concentrix Philippines seeks a staffing coordinator to support operations in Davao City. You will manage agent preferences, time-off requests, and the shift bid process while developing staffing plans and thresholds for overhead and absences.

Reporting and analytics will be key, as you prepare hiring and scheduling reports for Business Development and Operations, ensuring timely, accurate staffing decisions and on-site collaboration with the team.

Qualifications

• Associate's degree with 2–4 years of relevant experience preferred
• Strong communication skills, both written and verbal
• Ability to lead a team in multi-tasking, prioritization, and meeting timelines
• Willingness to work onsite with a flexible schedule

Responsibilities

• Manage agent preferences, time-off requests, and shift bid process.
• Consult with Operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.
• Develop schedules and staffing plans for assigned business in an accurate and timely manner.
• Identify schedule/plan changes in relevant databases and escalate issues as appropriate.
• Prepare reports for hiring needs to be presented to Business Development.
• Prepare reports for schedule and staffing analysis to be presented to Operations.

Skills

Team leadership

Communication

Multi-tasking

Mentoring

Education

Associate's degree

Job description

Job Description

• Manage agent preferences, time-off requests, and shift bid process.
• Consult with Operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.
• Develop schedules and staffing plans for assigned business in an accurate and timely manner.
• Identify schedule/plan changes in relevant databases and **escalate** issues as appropriate.
• Prepare reports for hiring needs to be presented to Business Development.
• Prepare reports for schedule and staffing analysis to be presented to Operations.

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work onsite with a flexible schedule