ACE Luzon - IT Internship 2026

Concentrix; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A global technology firm in Quezon City is seeking an IT Support Specialist to provide telephony support and troubleshoot technical issues. The ideal candidate will have strong technical skills in hardware and software, along with excellent communication abilities in English. Daily responsibilities include managing help desk tickets, performing equipment maintenance, and ensuring IT infrastructure security. The successful applicant will thrive under pressure and work well within a team environment. Opportunities for career development and training are available.

Qualifications

• Experience supporting telephony systems and performing troubleshooting.
• Knowledge in hardware and software upgrades.
• Ability to analyze network security and manage Wi-Fi settings.

Responsibilities

• Provide telephony support and troubleshooting for telephone sets.
• Perform maintenance and safety checks of IT equipment.
• Manage ticketing systems and resolve technology issues.

Skills

Experience in IT help desk environment

Good technical skills in multi-user operating systems

Strong communication skills (English)

Ability to multi-task and meet timelines

Attention to detail

Self-starter with sense of urgency

Job description

Essential Functions/Core Responsibilities

• Represents IT in front of Site Leaders.
• Coordinates as smart hands with different portfolio and engineering workgroups.
• Provides telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes.
• Performs hardware and software upgrades to peripheral equipment.
• Attends to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.

Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system.

• Performs site maintenance and safety checks of assigned equipment.
• Performs checks and ensures that antivirus definition, Microsoft patches are updated.
• Spends between 60%–70% of time clearing trouble tickets and work orders in a timely manner.

Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.

• Performs/Tests backup for the onsite servers.
• Security analyst and applies security control and provides local security analysis (SEP, network capture, etc.).
• Local change management for infrastructure, application and security.
• Remote application and software management.
• Business continuity plan testing and recommendation.
• Responsible for control and management of all IT and infrastructure room (genset, UPS and IT room).
• Analyzes Wi‑Fi intrusion with CDOC, manages Wi‑Fi access and passwords.
• Manages the video conference room (access control).
• Clients and CNX application implementation.
• CNX local bots and automation implementation.
• Supports network data and voice implementation.

Candidate Profile

• Experience working within an IT help desk environment working to targets.
• Good technical skills as it relates to multi‑user operating system, hardware and software tools, including installation, configuration, and maintenance.
• Strong communication skills, both written and verbal (English Language).
• Demonstrated ability to multi‑task and meet timelines on deliverables.
• Self‑starter, sense of urgency, and works well under pressure.
• Strong attention to detail.

Career Framework Role

Has developed specialized skills or is multi‑skilled through job‑related training and considerable on‑the‑job experience.

Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Identifies key issues and patterns from partial/conflicting data.

Takes a broad perspective to problems and spots new, less obvious solutions.