Accounts Receivable Support Specialist

Med-Metrix; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

8-Hour shifts, fixed weekends off

Day 1 HMO with two dependents covered for free

Group life insurance

Medical cash allowance

Rice allowance

Clothing allowance

Holiday gift

Bereavement assistance

Free lunch daily

Paid time off

Training and staff development

Employee engagement activities

Opportunities for internal mobility

Job summary

A healthcare services provider in Pasig is seeking an Accounts Receivable Support Specialist to handle financial inquiries and client data updates. The role requires 1-2 years of experience in the healthcare reimbursement process, proficiency in Microsoft Office, and strong communication skills. The company offers benefits such as an 8-hour workday with weekends off, health coverage from day one, and various allowances. Join a committed team dedicated to maintaining high-quality patient account management and compliance with healthcare standards.

Qualifications

• Approximately 1–2 years of job-related experience with knowledge of the healthcare reimbursement process.
• Strong problem-solving skills and ability to make decisions based on timely analysis.
• High level of integrity and dependability required.

Responsibilities

• Conduct initial review at the account/patient level to identify payment issues.
• Accurate review and disposition of all incoming correspondence.
• Timely response to inbound communications regarding account status.
• Investigate and monitor charity, bankruptcy, and deceased inventory.

Skills

Strong interpersonal skills

Proficiency in Microsoft Office Suite

Problem-solving skills

Excellent written and verbal communication skills

Education

High school diploma or equivalent

Tools

FACS system

Job description

Med-Metrix, Pasig, National Capital Region, Philippines

Accounts Receivable Support Specialist

Job Purpose

The Accounts Receivable Support Specialist will research general financial inquiries and process inbound and outbound correspondence. The role will update client systems with all necessary demographic, contract, and prelist-related information.

Benefits

• 8-Hour shifts, fixed weekends off
• Day 1 HMO with two dependents covered for free
• Group life insurance
• Medical cash allowance
• Rice allowance
• Clothing allowance
• Holiday gift
• Bereavement assistance
• Free lunch daily
• Paid time off
• Training and staff development
• Employee engagement activities
• Opportunities for internal mobility

Duties and Responsibilities

• Conduct initial review at the account/patient level to identify or locate missing and misapplied payments, completing transactional requests as required.
• Accurate review, interpretation and disposition of all incoming correspondence via fax, mail, email or client portal. Update mail return and demographic updates on FACS and the corresponding hospital systems.
• Investigate and monitor all charity, bankruptcy and deceased inventory as per client protocol.
• Maintain and update payment contracts on the client system.
• Print and mail charity applications, itemized bills and any additional correspondence as required.
• Work assigned inventory, work queues and reports on assigned product lines. Consistently meet internal and external deliverables with minimal involvement from management.
• Timely, professional and courteous response to inbound communications from patients, insurance carriers, internal or external clients regarding account status.
• Identify or locate patient, insurance carrier or other third party liable for payment of account and initiate contact to determine reason for non‑payment, identify insurance options, and establish repayment arrangements.
• Other duties as assigned.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with HIPAA standards.
• Understand and comply with information security and HIPAA policies and procedures at all times.
• Limit viewing of PHI to the absolute minimum necessary to perform assigned duties.

Qualifications

• High school diploma or equivalent required.
• Approximately 1–2 years of job‑related experience with a working knowledge of the healthcare reimbursement process.
• Good working knowledge of FACS system and member hospitals’ systems and procedures is also required.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills, ability to communicate well at all levels of the organization.
• Strong problem‑solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• High level of integrity and dependability with a strong sense of urgency and results‑oriented mindset.
• Excellent written and verbal communication skills required.
• Gracious and welcoming personality for customer service interaction.

Working Conditions

• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
• Physical demands: occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental demands: must be able to follow directions, collaborate with others, and handle stress.
• Work environment: noise level in the work environment is usually minimal.

Med‑Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, or any other characteristic protected by federal, state or local law.