Accounts Receivable Collections Specialist

CP360; Cebu City; Presencial; PHP 280.000 - 420.000; Jornada completa

Descripción de la vacante

ContactPoint360 in the Philippines (Cebu City) is seeking an Accounts Receivable Collections Specialist to monitor the aging of accounts receivable, contact customers by phone, email, and written correspondence, and resolve payment discrepancies.

You will collaborate with Sales, Customer Service, and Billing to resolve issues, maintain detailed records, and escalate accounts when needed. Strong English, time management, precision, teamwork, and Excel proficiency are essential.

Formación

• Business fluent in English.
• Strong time management and ability to manage competing priorities.
• Precise, structured and independent way of working with high-quality standards.
• Team-player capable of working both collaboratively and independently.
• Proficiency in Microsoft Excel.

Responsabilidades

• Monitor the aging of accounts receivable to ensure timely collections.
• Contact customers via phone, email, and written correspondence to follow up on outstanding invoices.
• Investigate and resolve payment discrepancies, disputes, and short payments.
• Collaborate with internal departments (Sales, Customer Service, Billing) to resolve customer issues.
• Maintain detailed records of collection activities and customer communications.
• Recommend accounts for escalation, write-off, or legal action when necessary.
• Ensure compliance with company policies and procedures, as well as applicable regulations.

Conocimientos

English fluency

Time management

Organized and precise work style

Team player

Microsoft Excel

Herramientas

Microsoft Excel

Descripción del empleo

Accounts Receivable Collections Specialist

• Monitor and manage theagingof accounts receivable to ensure timely collections
• Contact customers via phone, email, and written correspondence to follow up on outstanding invoices
• Investigate and resolve payment discrepancies, disputes, and short payments
• Collaborate with internal departments (Sales, Customer Service, Billing) to resolve customer issues
• Maintain detailed records of collection activities and customer communications
• Recommend accounts for escalation, write-off, or legal action when necessary
• Ensure compliance with company policies and procedures, as well as applicable regulations

Your Profile

• Business fluent in English
• Strong time management and ability to manage competing priorities
• Precise, structured and independent way of working with high-quality standards
• Team-player capable of working both collaboratively and independently
• Proficiency in Microsoft Excel

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We're not just a service provider-we're a partner in driving real

ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people-it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients' customers into loyal advocates for life.