Account Supervisor

Sagility Iloilo; Quezon City; On-site; PHP 424,000 - 647,000; Full time

Benefits offered by this job

Performance Bonus

Life Insurance

Health & Wellness Insurance

Job summary

A leading BPO company in Quezon City seeks a proactive Team Leader to oversee operations and guide a team towards performance excellence. Candidates should have 1-2 years of leadership experience in a BPO, strong communication skills, and the ability to manage multiple priorities. This role offers a performance bonus and requires on-site work in Iloilo City, including night shifts.

Qualifications

• At least 1-2 years proven leadership experience in a BPO setting.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Highly organized and solution-oriented.

Responsibilities

• Supervise and coordinate daily team operations and tasks.
• Set performance targets and provide regular feedback.
• Conduct team meetings to ensure clarity of goals.
• Conduct team meetings and training sessions to ensure clarity of goals and expectations.
• Address and resolve performance or interpersonal issues effectively.
• Ensure team compliance with company policies, procedures, and quality standards.
• Provide detailed reports on team metrics, productivity, and any challenges faced.
• Serve as the main point of contact between team members and upper management.
• Support onboarding and training of new team members.

Skills

Leadership experience

Strong communication skills

Problem solving

Customer service

Team player

People skills

Fast-paced environment

Job description

Overview

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

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Job Description

We are seeking a proactive, results-driven Team Leader to manage and guide a team toward achieving performance goals and operational excellence. The ideal candidate will be responsible for motivating team members, monitoring performance, and ensuring quality service or output in alignment with company objectives.

Employee Recognition and Rewards

Performance Bonus

Benefits

• Life Insurance, HMO
• Insurance Health & Wellness

Working Location and Schedule

• Amenable to work onsite in Iloilo City
• Amenable to work in a night shift schedule

Responsibilities

• Supervise and coordinate daily team operations and tasks.
• Set performance targets, monitor progress, and provide regular feedback.
• Foster a positive team environment that promotes collaboration and personal growth.
• Conduct team meetings and training sessions to ensure clarity of goals and expectations.
• Address and resolve performance or interpersonal issues effectively.
• Ensure team compliance with company policies, procedures, and quality standards.
• Provide detailed reports on team metrics, productivity, and any challenges faced.
• Serve as the main point of contact between team members and upper management.
• Support onboarding and training of new team members.

Qualifications

• At least 1-2 years proven leadership experience (team leader, supervisor, or manager) in a BPO setting
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Highly organized and solution-oriented
• Passionate about helping others succeed
• Experience in a fast-paced environment

Role Context

Problem Solving English Language Customer Service Team Player Account Management Strong Work Ethic People Skills

Previews

Preview

Jason Dumalag

Sourcing Officer Sagility Iloilo

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