account officer

Webcast Technologies Inc.; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Webcast Technologies Inc. is seeking an Account Officer to manage and strengthen relationships with key clients across projects and services. You will understand client needs, coordinate initiatives, resolve concerns, and identify opportunities to grow existing accounts.

Responsibilities include client management, reporting, and collaboration with internal teams to ensure delivery, while supporting sales targets and pricing discussions. A related degree and 2–3 years’ experience are preferred.

Qualifications

• Bachelor’s degree in Industrial Engineering, IT, Business, or related field.
• 2–3 years of experience in account management, project management, customer support, or business analysis.
• Experience in logistics, fleet management, or supply chain is a plus.
• Proficient in Google Workspace (Gmail, Docs, Sheets, Slides).
• Basic knowledge of data visualization tools such as Looker Studio.
• Strong customer service, communication, and teamwork skills.
• Organized, detail-oriented, and good at problem-solving.
• Able to work effectively in a fast-paced and demanding environment.

Responsibilities

• Client Management and building strong relationships with key clients.
• Understand client needs and address concerns.
• Assist with product and service implementation.
• Reporting & Analysis: monitor account performance and KPIs.
• Prepare reports and recommend action plans.
• Identify upselling and cross-selling opportunities.
• Support sales targets and revenue growth.
• Assist with contracts and pricing.
• Plan and coordinate client projects.
• Monitor project activities, timelines, and deliverables.
• Facilitate workshops and training when needed.
• Coordinate with internal teams to ensure quality client service.
• Support team goals and objectives.

Skills

Customer service

Communication

Teamwork

Problem-solving

Time management

Attention to detail

Education

Bachelor’s degree in Industrial Engineering / IT / Business

Tools

Google Workspace

Looker Studio

Job description

Job Description:

Job Overview

The Account Officer is responsible for managing and strengthening relationships with key clients. The role involves understanding client needs, coordinating projects, resolving concerns, and identifying opportunities to grow existing accounts.

Key Responsibilities

• Client Management
• Build and maintain strong client relationships.
• Understand client needs and address concerns.
• Assist with product and service implementation.
• Reporting & Analysis
• Monitor account performance and KPIs.
• Prepare reports and recommend action plans.
• Sales & Revenue Generation
• Identify upselling and cross-selling opportunities.
• Support sales targets and revenue growth.
• Assist with contracts and pricing.
• Project Management
• Plan and coordinate client projects.
• Monitor project activities, timelines, and deliverables.
• Facilitate workshops and training when needed.
• Team Collaboration
• Coordinate with internal teams to ensure quality client service.
• Support team goals and objectives.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Industrial Engineering, IT, Business, or a related field.
• 2–3 years of experience in account management, project management, customer support, or business analysis.
• Experience in logistics, fleet management, or supply chain is a plus.
• Knowledge of business process mapping.
• Proficient in Google Workspace (Gmail, Docs, Sheets, Slides).
• Comfortable using web and mobile applications.
• Basic knowledge of data visualization tools such as Looker Studio.
• Strong customer service, communication, and teamwork skills.
• Organized, detail-oriented, and good at problem-solving.
• Able to work effectively in a fast-paced and demanding environment.