Account Officer

Our Clients; Makati; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Our Clients in Makati is seeking an Account Officer to manage corporate client relationships within a financial services environment. The role covers B2B sales, client onboarding, and cross-functional coordination to ensure high service levels.

The ideal candidate will have 2–5 years of experience in banking/financial services, fintech, or related sectors, with strong communication and relationship skills to drive client acquisition and ongoing servicing.

Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, Banking & Finance, Accounting, or related field.
• 2–5 years of relevant experience in banking, financial services, fintech, payments, remittance, investment, foreign exchange, or related industry.
• Experience in B2B sales and new client acquisition.
• Strong relationship management and client-facing sales experience.
• Excellent communication and negotiation skills.

Responsibilities

• Identify and develop potential business-to-business (B2B) clients through prospecting, referrals, networking, market research, and other business development activities.
• Generate new leads and convert qualified prospects into active clients.
• Conduct client meetings and presentations to understand business requirements and introduce appropriate financial products or services.
• Build and maintain a healthy sales pipeline and regularly monitor prospects throughout the sales cycle.
• Manage relationships with assigned corporate and business clients and serve as a primary point of contact for account-related concerns.
• Understand clients' business operations, financial requirements, transaction patterns, and service expectations.
• Maintain regular communication with clients to strengthen relationships and encourage long-term business partnerships.
• Respond to client inquiries and coordinate with internal teams to resolve account or transaction-related concerns.
• Develop a working knowledge of foreign exchange products, currency conversion, rates, and related financial services.
• Understand clients' foreign currency requirements and identify appropriate solutions based on their business needs.
• Assist clients with foreign exchange and other financial transactions.
• Coordinate with treasury, dealing, operations, and other internal teams regarding rates, transaction requirements, and execution.
• Ensure all client and transaction activities comply with company policies and applicable banking and financial regulations.
• Follow established KYC, AML, client verification, and transaction monitoring procedures.
• Ensure required client documentation is complete, accurate, and up to date.
• Escalate unusual transactions, discrepancies, compliance concerns, or potential risks to the appropriate team.

Skills

B2B sales

Relationship management

Financial products

Client onboarding

Communication skills

Education

Bachelor's degree in Finance or related field

Job description

Work Location: Makati City

Work Setup: Hybrid | Monday - Friday | Dayshift

Job Description:

The Account Officer will manage and develop corporate/client relationships within a financial services environment. The role will be responsible for handling client accounts, understanding financial requirements, coordinating transactions, providing timely assistance, and ensuring a high level of service throughout the client relationship.

The ideal candidate should have experience in banking, financial services, foreign exchange, payments, remittance, investment, or other related financial institutions.

Key Responsibilities:

B2B Sales & Client Acquisition

• Identify and develop potential business-to-business (B2B) clients through prospecting, referrals, networking, market research, and other business development activities.
• Generate new leads and convert qualified prospects into active clients.
• Conduct client meetings and presentations to understand business requirements and introduce appropriate financial products or services.
• Build and maintain a healthy sales pipeline and regularly monitor prospects throughout the sales cycle.

Client & Account Management

• Manage relationships with assigned corporate and business clients and serve as a primary point of contact for account-related concerns.
• Understand clients' business operations, financial requirements, transaction patterns, and service expectations.
• Maintain regular communication with clients to strengthen relationships and encourage long-term business partnerships.
• Respond to client inquiries and coordinate with internal teams to resolve account or transaction-related concerns.

Foreign Exchange & Financial Services

• Develop a working knowledge of foreign exchange products, currency conversion, rates, and related financial services.
• Understand clients' foreign currency requirements and identify appropriate solutions based on their business needs.
• Assist clients with foreign exchange and other financial transactions.
• Coordinate with treasury, dealing, operations, and other internal teams regarding rates, transaction requirements, and execution.

Compliance & Risk Management

• Ensure all client and transaction activities comply with company policies and applicable banking and financial regulations.
• Follow established KYC, AML, client verification, and transaction monitoring procedures.
• Ensure required client documentation is complete, accurate, and up to date.
• Escalate unusual transactions, discrepancies, compliance concerns, or potential risks to the appropriate team.

Qualifications:

• Bachelor's degree in Finance, Business Administration, Economics, Banking & Finance, Accounting, or a related field.
• 2–5 years of relevant experience in banking, financial services, fintech, payments, remittance, investment, foreign exchange, or a related industry.
• Proven experience in B2B sales and new client acquisition.
• Experience prospecting, generating leads, conducting client presentations, and converting prospects into clients.
• Strong background in relationship management and client-facing sales.
• Experience handling corporate, SME, institutional, or other business clients is highly preferred.
• Strong understanding of financial products, transactions, and client servicing processes.
• Good numerical and analytical skills with strong attention to detail.
• Excellent communication, presentation, negotiation, and interpersonal skills.