Account Manager - Individual Contributor

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Metro Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

IQVIA Solutions Operations Center Philippines, Inc. is seeking a Project Coordinator to support day-to-day delivery of projects by delivering high-quality financial and project coordination, documentation, and tracking to meet timelines and budget.

You will engage with clients, help prepare budgets, invoices, and status reports, and work with cross-functional teams to ensure quality, timely deliverables and ongoing account growth.

Responsibilities

• Contribute to the financial performance of projects and drive profitable delivery through accurate financial management.
• Support accurate invoicing and thorough project close out.
• Develop reports to inform, and participate in regular review of, project financial health.
• Maintain an active interest in our Account Growth Plans and upskill where required to enable understanding and participation.
• Where appropriate, contribute to strategic pricing initiatives as required to ensure inclusion of IMC services within IQVIA pricing tools.
• Support trusted and effective relationships with clients, acting as a point of contact for project delivery discussions as appropriate.
• Support preparation for and participate in client project status discussions, including preparing meeting agendas, coordinating speakers, arranging calls and distributing high quality reports.
• Where appropriate, support communications with clients around budgets, project change notices and reconciliations.
• As required, support activities to protect inclusion of IMC services into study proposals, budgets and contracts.
• Take responsibility for your development in building understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas relevant to the Practice Areas.
• Support project and program teams to develop and deliver high quality activities that are delivered with excellence, on time and on budget, ensuring strong client feedback and enabling organic growth.
• Coordinate the operational aspects of projects and programs, ensuring that all project work is completed in accordance with SOPs, policies and practices. Contribute as required to initiatives to deliver operational enhancements.
• Contribute to the development of clear scopes of work for new projects and briefings to delivery teams to enable successful execution of the project to the brief, timelines and budget.
• Support the creation, tracking and reporting of project timelines, ensuring regular updates and working with teams to update as the project evolves.
• Support identification of, and suggest resolutions to, delivery challenges across the team, working with senior team members to support solutions.
• Develop a detailed understanding of IMC financial processes, supporting accurate, documented financial management of our projects and programs.
• Support the development of project budgets and requesting and tracking of invoices.
• Support the production of status, tracking and financial reports for internal and external team members and senior management.
• Contribute to achieving customer satisfaction for account(s), identifying areas for improvement and ensuring action to address.
• Coordinate efforts of cross-functional project teams and project resources within and outside the organisation.
• Meet with team members on a regular basis regarding project tasks to support the timely achievement of project milestones.
• Contribute to problem solving and resolution efforts, taking responsibility for developing your skills in this area.
• Prepare and as appropriate, present project information at internal team meetings.
• Partner with appropriate team members to input into and implement process improvements.

Job description

Role Objective

Reporting to the Associate Director, Client Services, this role supports the day to day delivery of selected projects and programs, providing high quality financial and project coordination, documentation and tracking to enable the team to deliver high quality deliverables according to timelines and budget.

Key responsibilities include:

Growth

• Contribute to the financial performance of allocated projects / programs and drive profitable delivery through accurate financial management. Support accurate scoping of projects, development of high quality budget and identification and development of project change notices / change orders
• Support accurate invoicing and thorough project close out
• Develop reports to inform, and participate in regular review of, project financial health
• Maintain an active interest in our Account Growth Plans and upskill where required to enable understanding and participation
• Where appropriate, contribute to strategic pricing initiatives as required to ensure inclusion of IMC services within IQVIA pricing tools

Client relationships and business development

• Support trusted and effective relationships with clients, acting as a point of contact for project delivery discussions as appropriate
• Support preparation for and participate in client project status discussions, including preparing meeting agendas, coordinating speakers, arranging calls and distributing high quality reports
• Where appropriate, support communications with clients around budgets, project change notices and reconciliations
• As required, support the development of proposals and sales / bid defence presentations, presenting appropriate elements if appropriate. Take responsibility for growing your skills in this area to enhance your participation over time
• As required, support activities to protect inclusion of IMC services into study proposals, budgets and contracts
• Take responsibility for your development in building understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas relevant to the Practice Areas

Quality

• Support project and program teams to develop and deliver high quality activities that are delivered with excellence, on time and on budget, ensuring strong client feedback and enabling organic growth
• Coordinate the operational aspects of projects and programs, ensuring that all project work is completed in accordance with SOPs, policies and practices. Contribute as required to initiatives to deliver operational enhancements
• Contribute to the development of clear scopes of work for new projects and briefings to delivery teams to enable successful execution of the project to the brief, timelines and budget
• Support the creation, tracking and reporting of project timelines, ensuring regular updates and working with teams to update as the project evolves
• Support identification of, and suggest resolutions to, delivery challenges across the team, working with senior team members to support solutions
• Develop a detailed understanding of IMC financial processes, supporting accurate, documented financial management of our projects and programs
• Support the development of project budgets and requesting and tracking of invoices
• Support the production of status, tracking and financial reports for internal and external team members and senior management
• Contribute to achieving customer satisfaction for account(s), identifying areas for improvement and ensuring action to address

Internal collaboration

• Coordinate efforts of cross-functional project teams and project resources within and outside the organisation
• Meet with team members on a regular basis regarding project tasks to support the timely achievement of project milestones
• Contribute to problem solving and resolution efforts, taking responsibility for developing your skills in this area
• Prepare and as appropriate, present project information at internal team meetings
• Partner with appropriate team members to input into and implement process improvements