Account Manager I - Billing Operations, Invoice Production

JPMorganChase; Metro Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

JPMorganChase seeks an experienced Operations/Project Manager for Manila to own invoice production and delivery processes. You will drive automation initiatives, manage multiple deadlines, and advise business partners with strong stakeholder engagement.

The role requires 7+ years in operations or banking, Excel proficiency, and leadership capabilities in a fast-paced global environment. Flexibility to align with EMEA and APAC hours is expected.

Qualifications

• 7+ years of Operations, Financial/Banking, BPO, or Project Management experience.
• 2+ years operational management or back-office leadership experience.
• Proficient in Microsoft Excel and Office Suite.

Responsibilities

• Take ownership of Invoice Production and Delivery processes, meeting deadlines.
• Serve as a trusted advisor to business and clients with exceptional service.
• Lead automation and process reengineering initiatives to improve operations.

Skills

Operations management

Project management

Problem solving

Stakeholder management

Analytical thinking

Leadership

Communication

Strategic thinking

Education

Bachelor's degree

Tools

Alteryx

Tableau

UiPath

SQL

MS Access

Job description

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

Job Responsibilities

• Take ownership and accountability of the Invoice Production and Invoice Delivery processes through execution of deliverables and special initiatives, and the management of multiple deadlines
• Serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership. Build proficiency with technology and systems, highly capable of applying knowledge to operations and understanding the overall infrastructure and business implications.
• Execute and deliver strategic and tactical plans, including automation and process reengineering initiatives, with an ability to anticipate and overcome barriers.
• Think analytically and creatively to proactively seek out best practices, anticipate clients' future needs, and collaborate on ideas with others. Motivate oneself to think independently to take ownership of client and business requirements, seek input from stakeholders as applicable, and then initiate change. Maintain an entrepreneurial spirit and act as if firm's goals and objectives are their own and measure own performance against business objectives.
• Approach consultatively, understanding and anticipating client and business collaborate needs and proactively delivering solutions. Improve continuously and manage change with a mindset questioning conventional ways of managing the business and promoting change to improve processes.
• Control proactively and manage risk, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
• Inspire and motivate others by understanding business drivers, developing and articulating the value proposition, challenging the status quo, and modeling desired behaviors and outcomes.
• Act as a responsive communicator, maintaining frequent contact with business collaborates, listening to understand needs, and taking ownership of incoming and outgoing messages.
• Communicate verbally and in writing, tailoring to the audience and crafting based on feedback and cues from others.
• Formulate training and career development plans that incorporate required product, market, process and technology capabilities across all business groups that service clients.

Required Qualifications, Skills And Capabilities

• 7+ years of Operations, Financial/Banking/BPO industry, or Project Management experience
• Minimum of 2 years Operational Management experience; and/or back-office operations and processes
• Must be proficient in Microsoft Office suite especially in Excel
• Strong problem solving and solutions management competencies; displaying great analytical and problem-solving skills, stakeholder management, complaints/escalations handling
• Ability to adapt to a Fast-paced environment – should have solid organizational and task management skills; ability to manage multiple and conflicting priorities in a Global environment
• Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
• Strong leadership skills, initiative, self-starter, and results oriented demeanor
• Strategic thinker with ability to address future state requirements, forward thinking mindset
• Ability to communicate and interact comfortably with senior management across a global environment
• Ability to create partnerships across functional lines of business and subject matter experts

Preferred Qualifications, Skills And Capabilities

• Bachelor Degree - Accounting, Finance, Management, or Business preferred
• Previous experience with Billing Operations, Securities Services Operations, Brokerage and/or Custody Operations a plus
• Knowledge on Alteryx, Tableau, UiPath, SQL, MS Access a plus

Shift Schedule: EMEA (2pm-11pm or 3pm-12am PHT) but should be flexible to do APAC hours, if needed

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.