Account Manager - B2C

CITADEL PACIFIC, LTD. - ROHQ; Calamba; On-site; PHP 335,000 - 670,000; Full time

Job summary

Isla Petroleum and Gas Corporation (IPGG) is seeking an Account Manager to develop and manage branded LPG across our distribution network, delivering target volumes and margins through channel initiatives and programs. You will plan, review, and improve business plans and communicate results to stakeholders, serving as a trusted consultant to customers.

Responsibilities include regular business reviews, ensuring safety compliance and timely action, and driving channel transformation with a

Qualifications

• Ability to plan and execute channel transformation
• Minimum 1-2 years combined marketing and channel management experience
• High personal effectiveness, able to command respect without direct authority
• Ability to work independently with minimum supervision and support
• Prior experience in FMCG channel / distribution management strongly preferred
• Demonstrated Enterprise First-mindset and actions (looking beyond department silo and contributing to business unit / ILC bottom-line)

Responsibilities

• Responsible for development of direct or indirect customers, in compliance with sales and finance policy and all legal and technical standards
• Implements ILC policies, channel transformation initiatives and commercial strategies
• Implements and executes business reviews and business plans with channel partners
• Manages and monitors volume performance daily and feedback to account manager
• Prepares monthly Contact Plan, runs it, and feedbacks weekly to the Line Manager
• Ensures recovery of customer overdue
• Monitors commercial installation after contract signature (verifies compliance with safety regulations and tightness tests for installations)
• Plan, monitor, and achieve individual and team sales targets
• Develop, update, maintain and communicate the customer strategy for customers within portfolio, record all customer interaction and plan / allocate tasks to meet customer needs
• Be responsible and proactive on HSSE issues that affect the individual, the office environment and their customers
• Be accountable for own development plan to continuously improve competencies (knowledge / skill / behavior)
• Define and execute the overall business plan (including call plan) for all customers in portfolio
• Monitors competitor activities and implements strategies to counter them
• Ensure all service providers carry out the agreed terms
• Actively use available systems optimally and keep customer contacts up to date and / or actively ensure accuracy where others perform these tasks
• Provide backup within the sales force when required
• Ensures all customer contracts are updated and enforced

Skills

Channel transformation planning

Marketing & channel management

Independent work

High personal effectiveness

FMCG distribution knowledge

Enterprise First-mindset

Job description

Job Purpose:

The Account Manager develops and manages branded LPG for the LPG business and delivers the target volume. Delivers margins thru detailed account management, maximization of initiatives and programs by growing through the controlled channels. Plan, review, improve and execute business plans and programs. Manage scorecard by conducting regular business reviews and works as business consultant with direct or indirect customers. Be the face of Solane in delivering channel excellence according to the DICE culture and Sales First principles. Responsible in implementing contact strategy for managed accounts that would demand face to face customer interface in order to resolve issues and develop the business.

Responsibilities:

• Responsible for the development of direct or indirect customers, in compliance with sales and finance policy and all legal and technical standards.
• Implements ILC policies, channel transformation initiatives and commercial strategies.
• Implements and executes business reviews and business plans with channel partners.
• Manages and monitors volume performance daily and feedback to account manager.
• Prepares monthly Contact Plan, runs it, and feedbacks weekly to the Line Manager.
• Ensures recovery of customer overdue.
• Implements actions proposed by the business and /or by the Line Manager and reports timely about the results of these actions.
• Monitors commercial installation after contract signature (verifies compliance with safety regulations and tightness tests for installations).
• Plan, monitor, and achieve individual and team sales targets.
• Develop, update, maintain and communicate the customer strategy for customers within portfolio, record all customer interaction and plan / allocate tasks to meet customer needs.
• Be responsible and proactive on HSSE issues that affect the individual, the office environment and their customers.
• Be accountable for own development plan to continuously improve competencies (knowledge / skill / behavior).
• Define and execute the overall business plan (including call plan) for all customers in portfolio.
• Monitors competitor activities and implements strategies to counter them.
• Ensure all service providers carry out the agreed terms.
• Actively use available systems optimally and keep customer contacts up to date and / or actively ensure accuracy where others perform these tasks.
• Provide backup within the sales force when required.
• Ensures all customer contracts are updated and enforced.

Qualifications:

• Ability to plan and execute channel transformation
• Minimum 1-2 years combined marketing and channel management experience
• High personal effectiveness, able to command respect without direct authority
• Ability to work independently with minimum supervision and support
• Prior experience in FMCG channel / distribution management strongly preferred
• Demonstrated Enterprise First-mindset and actions (looking beyond department "silo" and contributing to business unit / ILC bottom-line)

About IPGG

Isla Petroleum and Gas Corporation (IPGG)is a joint venture between Isla Petroleum & Energy (IP&E) and CREASIA Energy Holdings, focused on LPG and energy ventures within the Isla Group. Acquired from Shell in 2012, IPGG is now aleading LPG distributor in the Philippines, operating across the supply chain—from importation and trading to marketing and distribution. Through its subsidiaryIsla LPG Corporation, it rebranded Shellane toSolane, now the#1 LPG brand in consumer preference.

IPGG also supports fuel conversion systems and piped LPG solutions nationwide. Its other subsidiaries,Isla Gas Terminals (ILG)andIsla Import Terminals (IITI), further strengthen its infrastructure and logistics capabilities. IPGG plays a vital role in advancing safe, reliable, and accessible energy solutions across the country.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.