Account Handler

Relx Plc; Manila; Vor Ort; PHP 558.000 - 781.000; Vollzeit

Zusammenfassung

Relx Plc is seeking a detail-oriented professional to support contract administration and billing processes. You will handle routine contract and commercial queries via calls and written correspondence, ensuring alignment with established procedures to safeguard accuracy.

The role includes reviewing contract amendments, renewals, and terminations, and performing related financial activities such as billing, reporting, and analysis.

Qualifikationen

• Bachelor's degree or at least two years of college completed
• At least 2 years of BPO experience
• Excellent written and verbal communication and the ability to collaborate with stakeholders
• Strong administrative and organizational skills
• Experience reviewing and interpreting contracts
• Proficiency with Excel, Word, Outlook and other Microsoft Office tools

Aufgaben

• Support customer communications via calls and written correspondence for routine contract, billing, and queries
• Assist with contract lifecycle administration including amendments, renewals, and terminations
• Review standard terms, pricing information, and contractual obligations for completeness and accuracy
• Perform financial activities including accounting, financial analysis, audit and tax support, credit, collections, billing, and reporting
• Prepare and maintain standard financial reports, schedules, reconciliations, and documentation
• Provide data and analysis to support financial plans, forecasts, policies, and reviews
• Apply accounting, financial, and reporting policies and controls and raise discrepancies
• Analyze routine financial and operational information, investigate variances, and provide findings or recommendations
• Complete structured assignments within agreed timelines and seek guidance from seniors when needed
• Build effective working relationships with stakeholders and contribute to project activities
• Develop knowledge of finance and commercial operations through training and coaching
• Perform other related duties as assigned

Kenntnisse

Written and verbal communication

Administrative skills

Attention to detail

Multitasking

Data analysis

Collaboration

Ausbildung

Bachelor's degree or 2 years in college

Tools

Microsoft Office

Salesforce/CRM

Jobbeschreibung

Accountabilities:

• Support customer communications through calls and written correspondence to address routine contract, billing, and commercial queries, escalating complex matters as appropriate.
• Assist with the administration of the contract lifecycle, including reviewing contract amendments, renewals, and terminations, in line with established procedures to ensure billing is in line with contract changes.
• Review standard commercial terms, pricing information, and contractual obligations for completeness and accuracy, referring exceptions to more senior colleagues.
• Perform assigned financial activities, including accounting, financial analysis, audit and tax support, credit, collections, billing, and reporting.
• Prepare and maintain standard financial reports, schedules, reconciliations, and supporting documentation using established templates, procedures, and controls.
• Provide data and analysis to support financial plans, forecasts, policies, and commercial reviews.
• Apply established accounting, financial, and reporting policies and controls to assigned work and promptly raise identified discrepancies.
• Analyze routine financial and operational information, investigate standard variances, and provide findings or recommendations within defined guidelines.
• Complete structured assignments within agreed timelines and quality standards, seeking instruction, guidance, or review from more senior colleagues when needed.
• Build effective working relationships with key stakeholders and contribute to defined project activities within the role's area of responsibility.
• Develop working knowledge of finance, commercial operations, and relevant UK&I Insurance processes through training, coaching, and practical experience.
• Perform other related duties as assigned, under appropriate guidance.

Qualifications:

• Bachelor's degree holder or at least completed 2 years in college with no back subjects
• At least 2 years of BPO experience
• Must have excellent written and verbal communication skills and the ability to effectively collaborate with relevant stakeholders
• Strong administrative and organizational skills
• Experience of reviewing and interpreting contracts desired
• Excellent communication and interpersonal skills
• Able to identify routine business requirements and raise observations or improvement opportunities to senior colleagues
• Ability to multitask, with a strong attention to detail
• Experience with Excel, Word, Outlook and other Microsoft Office tools
• Able to use Microsoft Office packages
• Use of Salesforce / CRM programs is preferred
• Knowledge of the insurance industry would be an advantage
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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