Account Handler

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

RELX, a global provider of information-based analytics, is seeking a detail-oriented professional to support contract lifecycle administration and financial activities in its Philippines operations. You will review contracts, assist with amendments and renewals, and help prepare financial reports and analyses.

The role emphasizes collaboration with stakeholders and adherence to established policies. The ideal candidate has a Bachelor's degree or 2 years of college, plus 2+ years in BPO, with

Qualifications

• Bachelor's degree or at least 2 years in college with no back subjects.
• At least 2 years of BPO experience.
• Excellent written and verbal communication and ability to collaborate with stakeholders.
• Strong administrative and organizational skills.
• Experience reviewing and interpreting contracts is a plus.
• Proficiency with Excel, Word, Outlook; Salesforce/CRM knowledge preferred.

Responsibilities

• Support customer communications via calls and written correspondence for routine contract, billing, and queries.
• Escalate complex matters to senior colleagues as appropriate.
• Assist with administration of contract lifecycle, including amendments, renewals, terminations.
• Review standard terms, pricing, and obligations for completeness and accuracy.
• Perform financial activities including accounting, analysis, audit and tax support, billing and reporting.
• Prepare standard financial reports and schedules using established templates.

Skills

Written and verbal communication

Administrative skills

Attention to detail

Multitasking

Stakeholder collaboration

AI tools literacy

Education

Bachelor's degree or 2 years college

Tools

Excel

Word

Outlook

Salesforce/CRM

Job description

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

Accountabilities

• Support customer communications through calls and written correspondence to address routine contract, billing, and commercial queries, escalating complex matters as appropriate.
• Assist with the administration of the contract lifecycle, including reviewing contract amendments, renewals, and terminations, in line with established procedures to ensure billing is in line with contract changes.
• Review standard commercial terms, pricing information, and contractual obligations for completeness and accuracy, referring exceptions to more senior colleagues.
• Perform assigned financial activities, including accounting, financial analysis, audit and tax support, credit, collections, billing, and reporting.
• Prepare and maintain standard financial reports, schedules, reconciliations, and supporting documentation using established templates, procedures, and controls.
• Provide data and analysis to support financial plans, forecasts, policies, and commercial reviews.
• Apply established accounting, financial, and reporting policies and controls to assigned work and promptly raise identified discrepancies.
• Analyze routine financial and operational information, investigate standard variances, and provide findings or recommendations within defined guidelines.
• Complete structured assignments within agreed timelines and quality standards, seeking instruction, guidance, or review from more senior colleagues when needed.
• Build effective working relationships with key stakeholders and contribute to defined project activities within the role’s area of responsibility.
• Develop working knowledge of finance, commercial operations, and relevant UK&I Insurance processes through training, coaching, and practical experience.
• Perform other related duties as assigned, under appropriate guidance.

Qualifications

Qualifications: Bachelor’s degree holder or at least completed 2 years in college with no back subjects At least 2 years of BPO experience Must have excellent written and verbal communication skills and the ability to effectively collaborate with relevant stakeholders Strong administrative and organizational skills Experience of reviewing and interpreting contracts desired Excellent communication and interpersonal skills Able to identify routine business requirements and raise observations or improvement opportunities to senior colleagues Ability to multitask, with a strong attention to detail Experience with Excel, Word, Outlook and other Microsoft Office tools Able to use Microsoft Office packages Use of Salesforce / CRM programs is preferred Knowledge of the insurance industry would be an advantage Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.