Account Delivery Partner

Xerox Philippines; Cebu City; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

Xerox Philippines is seeking a Service Delivery Manager to lead end-to-end delivery of contracted services for multiple accounts within a Shared Services model. You will partner with client stakeholders, third-party suppliers, and internal delivery teams to ensure day-to-day service execution and strong governance.

The role focuses on growing the account, managing P&L/margins, and driving continuous improvement while applying Xerox best practices in SOW management, reviews, action logging,

Qualifications

• 6+ years in service delivery/operations.
• Client-facing experience with strong communication skills.
• Experience managing teams, reporting, and multiple issues.
• Knowledge of SOW, contracts, and financial concepts.
• Strong analytical and problem-solving skills.

Responsibilities

• Client & Governance: Manage client relationships, run service reviews, handle escalations, and drive retention.
• Service Delivery: Oversee daily operations, ensure SOW compliance, and coordinate with internal teams and partners.
• Asset Management: Maintain accurate asset data, monitor fleet performance, and optimize usage.
• Financials: Support P&L, cost control, forecasting, and growth initiatives.
• Reporting & Improvement: Deliver reports, analyze performance, and implement improvements.
• SOW & Change Management: Support service transitions, documentation, and contract changes.
• Leadership: Lead cross-functional teams and support team development.
• Compliance & Risk: Ensure adherence to policies and manage risks.]
• CoT_job_summary_short":"COMPANY NAME: Xerox Philippines\nKEY POINTS: Client-facing leadership, SLA oversight, contract governance"
• job_summary_short":"<p>Xerox Philippines is seeking a Service Delivery Manager to lead end-to-end delivery of contracted services for multiple accounts within a Shared Services model. You will partner with client stakeholders, third-party suppliers, and internal delivery teams to ensure day-to-day service execution and strong governance.</p><p>The role focuses on growing the account, managing P&amp;L/margins, and driving continuous improvement while applying Xerox best practices in SOW management, reviews, action logging, and compliance. You will supervise cross-functional teams and ensure formal performance reporting and risk management.</p>
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• salary_estimation_cot":"Service Delivery Manager in Cebu City, Philippines: market rate is PHP 900k–1.700M gross annually.",
• estimated_low":900000,
• estimated_medium":1300000,
• estimated_high":1700000,
• currency":"PHP","frequency":"yearly","bonus":null,"tax":"gross","application_email":null,
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• hiring_department_name":"Service Delivery"} } >? Wait this seems malformed. I must produce valid JSON. Let's correct. The previous content had syntax errors with stray quotes. I'll recompose cleanly. I'll output final JSON properly. Sorry. Let's craft anew.

Skills

Client-facing experience

Strong communication skills

Analytical & problem-solving

Leadership

Stakeholder management

Education

Business degree or equivalent

Lean/Six Sigma

ITIL

Project Management

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose

Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.

Job Summary

The Service Delivery Manager (SDM) is a client‑facing leader responsible for end‑to‑end delivery of contracted Services and Solutions for multiple accounts in a Shared Services model. The SDM partners with client stakeholders, third‑party suppliers, and internal delivery teams to ensure day‑to‑day service execution, rigorous SLA/KPI management, and a robust escalation and governance framework. The role prioritizes Xerox account growth, P&L/margin performance, and continuous improvement while retaining Lexmark best practices in SOW management, monthly/quarterly reviews, action logging, and compliance.

Key Responsibilities

• Client & Governance: Manage client relationships, run service reviews, handle escalations, and drive retention.
• Service Delivery: Oversee daily operations, ensure SOW compliance, and coordinate with internal teams and partners.
• Asset Management: Maintain accurate asset data, monitor fleet performance, and optimize usage.
• Financials: Support P&L, cost control, forecasting, and growth initiatives.
• Reporting & Improvement: Deliver reports, analyze performance, and implement improvements.
• SOW & Change Management: Support service transitions, documentation, and contract changes.
• Leadership: Lead cross‑functional teams and support team development.
• Compliance & Risk: Ensure adherence to policies and manage risks.

Experience

• 6+ years in service delivery/operations
• Client-facing experience with strong communication skills
• Experience managing teams, reporting, and multiple issues
• Knowledge of SOW, contracts, and financial concepts
• Strong analytical and problem‑solving skills

Education (Preferred)

Business degree or equivalent

Certifications

• Lean/Six Sigma
• Project Management
• ITIL

Key Metrics

Client satisfaction, SLA/KPI performance, revenue/margin, delivery accuracy, and forecasting.

Scope

• Builds knowledge of the organization, processes and customers
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
• Receives a moderate level of guidance and direction
• Moderate decision making authority guided by policies, procedures, and business operations protocol