Account Coordinator

MicroSourcing; Parañaque; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is hiring an Account Coordinator in Quezon City for onsite work with a nightshift option. You will handle high-volume outbound calls, inbound inquiries, and customer education on our products and application process.

The role emphasizes strong communication, collaboration, and data-driven tasks to support account management and pilot initiatives. Competitive rewards and inclusive culture are highlighted by the employer.

Qualifications

• 2+ years of customer service experience in financial services or related field.
• Bachelor’s degree in business or related field.
• Strong written and communication skills with customers.
• Experience working with Google Suite, Slack, Salesforce.

Responsibilities

• Develop a strong understanding of MicroSourcing culture, products, and processes.
• Make 300+ outbound dials/day to warm and recent prospects; schedule calls with interested homeowners.
• Field inbound calls, chats, text, or other communication from customers promptly.
• Educate customers on Point's product, the application process, and pricing.
• Respond and support homeowners in questions, concerns, and feedback; provide updates on application status.
• Underwriting requests; distribute leads among Account Managers.
• Collaborate with stakeholders to create workflows/SOPs/manuals; assist with training during onboarding.
• Fill in data for Team Dashboards daily/weekly/monthly; QA back-up for calls.

Skills

Customer service experience

Strong written & verbal communication

Call center experience

Mortgage/HELOC product knowledge

Education

Bachelor’s degree in business or related field

Tools

Google Suite

Slack

Salesforce

Job description

Discover your 100% YOU with MicroSourcing! Position: Account Coordinator. Location: 1880 Eastwood Libis, Quezon City. Shift: Onsite | Nightshift.

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Develop a strong understanding of our culture, products, and processes
• 300+ outbound dials/day to warm and recent prospects; schedule calls with interested homeowners to talk with one of your Account Management colleagues
• Field inbound calls, chats, text, or other communication from customers in a timely fashion
• Educate customers on Point's product, the application process, and pricing
• Respond and support our homeowners in the following scenarios;
• Questions, concerns, and feedback
• Providing updates to the application status
• Underwriting requests
• Distributing leads among Account Managers
• Prioritize availability for homeowners to interact with Point and respond to inquiries.
• Assist with pilot programs and various initiatives to increase conversion.
• 80%+ of your time will be devoted to communication via phone and email.
• Collaborate with other stakeholders within the organization to help create workflows/SOPs/manuals for projects needed.
• Help facilitate new hire training by being a point of contact for shadowing sessions during the onboarding process.
• Fill in the necessary data for Team Dashboards daily/weekly/monthly.
• Audit and monitor Account Manager/Processor calls as a QA back-up.
• Lead/Facilitate AC Meetings as a back-up during Team Lead unavailability.

Qualifications

• 2+ years of customer service experience in financial services
• Bachelor's degree in business or a related field
• Strong business-to-consumer written and communication skills
• Experience working with Google Suite, Slack, Salesforce

Preferred Skills

• Experience working in a call center
• Demonstrated success in a customer-facing role
• Experience with a Mortgage or HELOC product

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply*