24/7 Tech Support Analyst — Windows & Apps Expert

Optum Philippines; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

Optum Philippines is seeking a skilled technical support representative to assist customers with a range of technical issues in a 24/7 environment. Responsibilities include diagnosing hardware and software problems, troubleshooting applications, and ensuring exceptional customer satisfaction.

The ideal candidate has strong communication skills, technical troubleshooting capabilities, and experience in managing incident tracking. Join us to contribute to health optimization globally and be part of a diverse and inclusive culture.

Qualifications

• Ability to diagnose and resolve technical issues in a complex environment.
• Experience in providing exceptional customer service.
• Familiarity with incident management tools.

Responsibilities

• Answer and resolve technical issues through calls operating 24X7.
• Diagnose hardware and software issues within a Windows 10 environment.
• Manage inbound technical contacts while adhering to call handle time goals.

Skills

Technical issue resolution

Communication skills

Customer service

Troubleshooting

Incident management

Tools

MS Office Suite

Tableau

Windows 10

Job description

Optum Philippines is seeking a skilled technical support representative to assist customers with a range of technical issues in a 24/7 environment. Responsibilities include diagnosing hardware and software problems, troubleshooting applications, and ensuring exceptional customer satisfaction.

The ideal candidate has strong communication skills, technical troubleshooting capabilities, and experience in managing incident tracking. Join us to contribute to health optimization globally and be part of a diverse and inclusive culture.