1st Line IT Service Desk Specialist - Flexible Hours

Canon Business Service Centre Philippines; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a capable IT Helpdesk Technician to provide 1st level technical support to Harbour IT customers, classify and log incidents, and troubleshoot desktop issues. You will own incidents, escalate when needed, and communicate progress clearly to clients to minimize downtime.

Responsibilities include AD/Exchange/Citrix tasks, printer management, and documenting work in the helpdesk system while delivering excellent customer service and teamwork in a

Qualifications

• 2+ years in technical IT support
• ITIL Foundation or equivalent environment preferred
• IT certifications desired (MCP/MCSE/MCITP/CompTIA A+)
• Degree or tertiary qualification desirable
• Strong customer-service orientation
• Excellent knowledge of Windows operating systems and MS Office applications
• Good TCP/IP networking and troubleshooting skills
• Excellent verbal and written communication skills

Responsibilities

• Provide 1st level support to corporate clients via phone and remote tools
• Classify and log incidents, perform troubleshooting, and escalate as needed
• Manage AD/Exchange/Citrix tasks and printer issues
• Document all calls in the helpdesk system and communicate progress to customers
• Aim to restore services quickly and minimize downtime
• Maintain high standards of customer service and teamwork

Skills

Technical support

Customer service

TCP/IP networking

Windows desktop

Education

ITIL Foundation

IT certification (MCP/MCSE/MCITP/CompTIA A+)

Degree or tertiary qualification

Tools

Active Directory

Microsoft Exchange

Citrix

Printer management

Job description

Canon Business Services Centre Philippines is seeking a capable IT Helpdesk Technician to provide 1st level technical support to Harbour IT customers, classify and log incidents, and troubleshoot desktop issues. You will own incidents, escalate when needed, and communicate progress clearly to clients to minimize downtime.

Responsibilities include AD/Exchange/Citrix tasks, printer management, and documenting work in the helpdesk system while delivering excellent customer service and teamwork in a