Travel Customer Service Representative (Remote)

manatal-264; Cuzco; A distancia; PEN 109.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Flexible scheduling options

Professional growth opportunities

Travel perks and discounts

Supportive team culture and training

Descripción de la vacante

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative for a 100% remote role. You will guide clients through the travel journey, handling bookings, changes, and post-trip follow-ups while delivering a personalized experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and exceptional customer experiences. Remote work, flexible scheduling, and ongoing training are offered to support your growth.

Formación

• Experience in customer service, preferably in travel or hospitality.
• Detail-oriented with strong communication and organizational skills.
• Comfortable using booking platforms and new technology.

Responsabilidades

• Respond to client inquiries via phone, email, and messaging platforms promptly and professionally.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel to ensure satisfaction.
• Address concerns with empathy and solution-focused thinking.
• Maintain documentation and update booking systems as required.

Conocimientos

Verbal & written comms

Customer service

Organizational skills

Booking platforms

Tech-savvy

Travel enthusiasm

Herramientas

CRM software

Reservation systems

Descripción del empleo

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.