Teleoperador bilingue turno madrugada ? Planilla completa desde día 1

Foundever; San Borja; On-site; PEN 26,000 - 30,000; Full time

Benefits offered by this job

48-hour workweek

Full payroll benefits from day one

Weekend days off

Shift flexibility incl. early mornings

Job summary

Foundever is seeking a Customer Service & Claims Agent in Lima, Peru, to handle inbound and outbound calls for new and existing passengers. You will assist customers in creating and modifying reservations, resolving travel inquiries, and delivering exceptional service using internal systems.

The role requires strong communication, empathy, and problem-solving abilities, with a focus on multitasking in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Peruvian citizenship or valid work permit.
• Strong computer skills (Excel a plus).
• Previous customer service or call center experience preferred.
• High level of empathy and active listening skills.
• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask effectively.

Responsibilities

• Handle inbound and outbound calls for new and existing passengers.
• Assist customers with creating new reservations or modifying existing ones.
• Resolve travel-related inquiries using internal systems.
• Maintain high customer satisfaction by providing accurate information and timely resolutions.

Skills

Customer service

Call center

Empathy

Active listening

Education

High school diploma

Tools

Excel

Job description

About Us

Foundever is a global leader in the customer experience (CX) sector. With 170,000 employees worldwide, we are the team behind the best experiences for over 750 leading and digital-first brands globally. Our innovative CX solutions, technology, and expertise are designed to meet our clients operational needs and deliver seamless customer journeys when it matters most. Our Core Values: Creativity: Simplify, lead change. Commitment: Strive for excellence, make a positive impact. Connection: Share experiences, grow together.

About the Role

We are seeking a talented and dedicated Customer Service & Claims Agent to handle inbound and outbound calls for new and existing passengers. In this role, you will assist customers with creating new reservations or modifying existing ones (resolving travel-related inquiries) using internal systems, always striving to deliver exceptional customer satisfaction.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Peruvian citizenship or valid work permit.
• Strong computer skills (proficiency in Microsoft Excel is a plus).
• Previous customer service or call center experience is preferred.
• High level of empathy and active listening skills.
• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask effectivel y.

Company Benefits

• 48-hour workweek.
• Full payroll benefits from day one (Planilla completa).
• Weekend days off.
• Availability to work early morning/graveyard shifts (required).
• Transportation allowance + up to 15% performance bonus.
• Central office location (San Borja).
• Competitive salary and performance-based incentives (S/2300 + 80 transportation + 15% performance)
• Great work environment and growth opportunities.

Join us and kickstart your career today!