Housekeeping Order Taker

Ennismore; Asia; Vor Ort; PEN 69.000 - 92.000; Vollzeit

Benefits dieser Stelle

Duty Meals provided

Vacation tickets

Medical Insurance Provided

Zusammenfassung

Rixos Bab Al Bahr is seeking a dedicated hotel team member to support housekeeping operations and guest services. You will attend guest requests, answer calls, and coordinate with departments to ensure a memorable stay while maintaining privacy and service standards.

The role emphasizes professional communication, prompt action on guest needs, and collaboration with the housekeeping team to uphold the luxury hotel experience.

Aufgaben

• Attend and handle all guest requests for internal services per hotel standards.
• Answer and handle calls, wake-up calls and messages with proper etiquette.

Jobbeschreibung

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items' availability and order requirements in FMC accordingly with prior approval.
• To be aware of and to follow emergency and security procedures.
• To fulfill all administrative tasks, housekeeping office coordination and filing.
• To read and update logbooks.
• To update guest history.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved
• To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.