Systems Engineer

Crédit Agricole SA; Asia; Presencial; PEN 161.000 - 268.000; Jornada completa

Descripción de la vacante

Crédit Agricole CIB is seeking a System Engineer to assist the IT Manager in daily IT operations at the branch and to provide IT support for CACIB Singapore. You will manage servers, applications and IT projects, and deliver End User Support for CACIB Singapore Branch and CA Indosuez Wealth Management Singapore.

You will troubleshoot PC/Server hardware, install and configure OS, maintain licenses, support Reuters/Bloomberg/voice recorders, handle security, backups, vendor quotations and liaison

Formación

• Strong IT support and helpdesk capabilities.
• Experience with PC/Server hardware and software troubleshooting.
• Familiarity with security practices and backups.

Responsabilidades

• Troubleshoot PC/Server hardware and software issues.
• Provide IT helpdesk support via calls.
• Manage servers, applications and IT projects for the branch.
• Support Capital Markets applications and infrastructure.
• Coordinate with vendors and helpdesks across entities.

Conocimientos

Helpdesk

Server admin

Network mgmt

User training

Educación

Bachelor's degree or Diploma in relevant discipline

Descripción del empleo

Summary of the position: System Engineer to Assist the IT Manager in the day to day IT operations of the branch. He should also provide IT support for CACIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren't limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)

Main responsibilities:

• ► Main duties details:
  • Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and elevate support issues to 2nd level IT support or 3rd party vendors
  • Perform IT helpdesk function by answering supports calls
  • Follow-up on user purchase and services subscription request
  • Internal video conference meeting setup and troubleshoot
  • Support Capital Markets for all applications and infrastructure.
  • Support Reuters, Bloomberg, TRFXT, and voice recorders etc which are most critical for Capital markets.
  • Provide full support for all hardware and electronic equipment’s.
  • Network Administration duties including generation and maintenance of UT code and log-in accounts for new end-users.
  • Install/Configure/Troubleshoot all operating system installed in PCs and Servers
  • Maintain database on legal license for all systems.
  • Install and maintain the authorized software applications.
  • Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems.
  • Ensure that operating instructions are followed and proper records of operations are well maintained.
  • Initiating corrective action as necessary to deal with computer malfunction and breaches of security.
  • Enforce PC and Server security against threads/virus attacks by updating the Virus engine/virus definition list in all PCS and Servers.
  • Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval
  • Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong.
  • Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions.
  • Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers.
• Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room Staff and other Critical functions (as decided by management) are recorded and archived.
• Maintain hardware & software inventory.
• Participate in the local IT Policy and Procedures and ensure that they are strictlyfollowed for all IT implementations.

Supplementary Information

• Liaise with relevant teams for the local payments and clearing systems at the branch.
• Directly participate in BCP (Disaster recovery Plan).
• Prepare systems and users documentations.
• Provide Helpdesk support to Private Banking users.

Geographical area

City

Bachelor Degree / BSc Degree or equivalent

Diploma/ Degree in relevant discipline

Level of minimal experience

3-5 years

Experience

Secondary duties:

• Backup other staff in the team who is on leave.
• Other duties may be assigned.

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

General information

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

By balance sheet size - The Banker, Juillet 2025