Senior Solutions Architect – Customer Engagements

Atlas Bench; Lima Metropolitana; Híbrido; PEN 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12 paid personal days

1 day per week remote work after on-?b

Descripción de la vacante

Atlas Bench is expanding with a new Lima office and seeks a senior Solutions Architect who can own the technical side of customer engagements end to end. You will design solutions, produce runbooks, run demos, and guide delivery across large enterprise accounts.

You will work closely with the VP of Services, overseeing architecture and delivery, while helping stand up the Lima office and grow into leadership roles as the location scales.

Formación

• 7–10+ years delivering large-scale enterprise projects.
• Consulting or professional services background.
• Fluent, professional-level business English.
• Strong hands-on experience with Jira, Confluence, and Jira Service Management.
• Deep experience with Cloud architecture, large-scale migrations, and enterprise governance.
• Experience with SAFe or other large-scale agile frameworks, from delivery or architecture side.
• PM mindset: scope, risk, and client communication.

Responsabilidades

• Lead customer engagements, discovery calls, solution design sessions, and executive conversations.
• Design solutions and own documentation: runbooks and architecture docs.
• Support estimating and scoping, flag scope risk early.
• Run product demos and deliver hands-on training for customer teams.
• Troubleshoot live issues in customer environments.
• Lead the team and guide project managers and consultants on design decisions.
• Help stand up the Lima office and grow the delivery team.

Conocimientos

Jira

Confluence

Jira Service Management

Cloud architecture

ITIL

SAFe

Large-scale migrations

Enterprise governance

Herramientas

Atlassian Suite

Descripción del empleo

Atlas Bench is an Atlassian Platinum Solution Partner, the 2nd most awarded Atlassian partner globally in 2026, and winner of the 2026 Atlassian Rising Star Partner of the Year (Americas). We're also a finalist for World Class Software Development Partner and for AI Innovator, Teamwork Solutions, and Strategy Solutions.

Founded in 2017, we're 50+ professionals strong, with 1,500+ projects delivered and a 5.0/5.0 client rating. We work with Fortune 500 clients across financial services, manufacturing, software engineering, and federal government.

We specialize in Cloud migrations, ITSM implementations, DevOps transformations, AI-driven integrations, and custom Marketplace development, including our own Forge products running in production for roughly half a million Atlassian Cloud users.

We're opening a new office in Lima and looking for the person who helps us build it.

About the Role

Atlas Bench is scaling fast, and our VP of Services needs a technical right hand. This Solutions Architect role is built for someone who can own the technical side of customer engagements end to end: design the solution, write the runbook, run the demo, join the escalation call, and flag the risk before it becomes a problem.

You'll work directly with our VP of Services on our largest and most complex accounts. You'll also help stand up our Lima office and grow into a leadership role on our delivery team as we build the office out.

This is not an entry-level seat and not a sales seat. It's a technical delivery and architecture role with heavy customer face time.

What You'll Do

• Lead customer engagements. Run discovery calls, solution design sessions, and executive conversations for large enterprise accounts, working alongside our VP of Services.
• Design solutions and own the documentation. Build production runbooks, technical architecture documents, and clear scoping for Statements of Work.
• Support estimating and scoping. Help build accurate estimates and flag scope risk to the customer and to leadership before it becomes a problem.
• Run demos and training. Deliver product demos and hands-on training sessions for customer teams.
• Troubleshoot live. Join customer calls and solve technical problems in real time, not just after the fact.
• Flag risk early. Surface technical, scope, and delivery risk to leadership as soon as you see it, not after it's already a customer issue.
• Lead the team. Guide project managers and consultants on solution design and architecture decisions for your engagements.
• Help build the Lima office. Be one of the first hires in a brand-new location and help shape how the office runs as it grows.

What We're Looking For

• 7-10+ years of experience delivering large-scale enterprise projects: platform migrations, SAFe rollouts, ITIL implementations, or comparable large-scale technical programs.
• Consulting or professional services background. You've worked client-side as a consultant or architect, not only in-house, and you understand what it takes to manage a paying customer's expectations, scope, and risk.
• Fluent, professional-level business English, spoken and written, clear enough for direct calls with US and global enterprise stakeholders. This is a hard requirement: you'll be leading calls and writing documentation for Fortune 500 clients.
• Strong hands-on experience with Jira, Confluence, and Jira Service Management.
• Deep experience with Cloud architecture, large-scale migrations, and enterprise governance.
• Working knowledge of ITIL and IT service management frameworks.
• Experience with SAFe or other large-scale agile frameworks, from either the delivery or architecture side.
• A PM mindset: you understand scope, you understand risk, and you know how to have that conversation with a customer without it turning into a fire drill.
• Proven ability to lead client-facing sessions: demos, workshops, executive presentations.
• Technical or coding background preferred.
• Experience with an Atlassian Solution Partner is a strong plus. Active Atlassian certifications are a plus, not a requirement.
• Someone looking for a long-term career, not a short-term contract.

Compensation

We're not listing a salary range on this posting. Please include your compensation expectations with your application, and we'll go from there.

What We Offer

• Direct ownership of complex, high-impact engagements with Fortune 500 clients.
• Work across 10+ industries, including financial services, manufacturing, software engineering, and federal government.
• Mentorship and full support for Atlassian certifications and professional development.
• A clear path to senior architecture or delivery leadership as our Lima office grows.
• 12 paid personal days.
• 1 day per week remote work after onboarding.