Service Operations Admin

Atlas Technica LLC; Lima Metropolitana; Presencial; PEN 134.183 - 201.274; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Career development opportunities

Descripción de la vacante

A managed services provider is seeking a Remote Service Operations Administrator to join their team in Lima, Peru. This role ensures the stability of service delivery operations and involves executing operational workflows, managing communications, and supporting team collaboration. The ideal candidate will have 1-3 years of experience, strong attention to detail, and excellent communication abilities. This position offers opportunities for professional growth and comes with competitive benefits and a supportive team environment.

Formación

• 1–3 years of experience in operations or administrative support.
• Strong attention to detail and ability to manage multiple tasks.
• Excellent communication skills for effective team collaboration.

Responsabilidades

• Own and execute assigned service operations workflows.
• Complete tasks accurately within defined timelines.
• Participate in task handoffs and ensure continuity of work.

Conocimientos

Attention to detail

Task ownership

Written communication

Verbal communication

Time management

Herramientas

Monday.com

Power BI

ConnectWise

Descripción del empleo

Overview

Title: Admin, Service Operations
Reports to: Team Lead, Service Operations
Type: International Contractor, Remote
Location: PE/Remote

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking Service Operations Administrators to join our growing Service Operations team within a Managed Services Provider (MSP) environment. This role is critical to the stability, accuracy, and consistency of our service delivery operations.
Service Operations Administrators are responsible for high-volume, time-sensitive operational workflows that support Service Delivery and Client Success teams. This role focuses on execution excellence, process adherence, and proactive follow-ups to ensure work is completed accurately and on time.
You will work closely with Service Ops Associates and Analysts, following established processes while helping surface gaps, risks, or inefficiencies as the organization continues to scale.
This is an execution-focused role with clear ownership and accountability expectations.

Responsibilities

Service Proposal Generation and Repository:

• Operational Execution & BAU Support
• Own and execute assigned Service Ops BAU workflows end-to-end
• Acknowledge all assigned requests within the same business day
• Complete tasks accurately and within defined timelines
• Proactively follow up on outstanding items to prevent delays or backlog
• Core Workflows
• Meeting scheduling and coordination
• QBR preparation support and follow-ups
• NPS ticket creation, survey tracking, and follow-ups
• Weekly timesheet follow-ups and reporting support
• Rock Reset preparation and administrative support
• Scorecard data collection and updates
• Support project follow-ups (administrative layer)
• C360 change monitoring and updates
• BVOIP queue monitoring
• CSAT channel monitoring
• Support Bonusly award administration
• End-of-year operational change facilitation
• Process & Documentation
• Follow documented processes and checklists consistently
• Flag unclear or outdated documentation and elevate for clarification
• Assist with documentation updates when processes change
• Maintain accuracy in tools such as Monday.com, Outlook calendars, and internal systems
• Collaboration & Coverage
• Support team coverage during PTO or peak workload periods
• Participate in task handoffs and ensure continuity of work
• Escalate risks, blockers, or capacity concerns early

Qualifications

• 1–3 years of experience in operations, service coordination, or administrative support (MSP experience a plus)
• Strong attention to detail and accuracy
• Excellent follow-through and task ownership
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Strong written and verbal communication skills
• Comfortable working with operational tools (ticketing systems, task boards, calendars)
• Willingness to follow structured processes and use checklists
• Ability to receive feedback and adjust quicklyReliable time management and calendar discipline

Desirable Qualities

• Experience in an MSP, IT services, or professional services environment
• Familiarity with tools such as Monday.com, ConnectWise, Power BI, or similar systems
• Process-oriented mindset with an eye for consistency and improvement
• Proactive communicator who raises issues early
• Comfortable with repetitive, high-volume operational work
• Team-oriented and willing to support coverage when needed
• Interest in growing into more complex operational responsibilities over time

Equal Employment Opportunity

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.