Senior Customer Service Management

GE Vernova; Amazonas; Híbrido; PEN 140.000 - 210.000; Jornada completa

Descripción de la vacante

GE Vernova in Peru is seeking an experienced professional to lead the execution of Gas Power Services projects across the region. You will manage customer interactions, coordinate resources and logistics, and ensure on-time delivery of maintenance and service activities at customer sites.

The role requires a strong background in project management, leadership, and stakeholder engagement, plus fluent English and Spanish. Remote work options are available within Peru.

Formación

• Bachelor’s degree in engineering or business.
• 10+ years in customer-facing roles and project management.
• Strong leadership, financial and commercial skills.
• Experience presenting and managing stakeholder teams.
• Fluent English and Spanish.

Responsabilidades

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services.
• Develop specialized knowledge and contribute to strategy and policy development.
• Maintain knowledge of best practices and market differentiation.
• Make decisions using data analysis and internal/external sources to support recommendations.
• May lead small projects and influence colleagues with less experience.

Conocimientos

Customer facing

Project management

Leadership

Stakeholder management

Bilingual English/Spanish

Educación

Bachelor's degree in engineering or business

Descripción del empleo

Job Description Summary

This position covers the full management for execution of Gas Power Services activities related to contractual and transactional projects in Peru.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

• Bachelor’s degree in engineering or business
• Minimum of 10 years of experience in Customer face roles, Project management, preferably on Services activities
• Strong leadership, financial and commercial skills
• Experience presenting and managing stakeholder teams
• Demonstrated communication & organizational skills
• Solid experience on managing several stakeholders, including 3rd parties service providers, and functional roles
• Knowledge on Power Generation market
• Extensive experience managing execution of projects/contracts
• Fluent English and Spanish

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position