San Isidro Canales escritos

Concentrix; Lima Metropolitana; In loco; PEN 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Concentrix in Peru is seeking an Advisor I, Sales to engage customers via calls and online channels to sell basic products and services. You will process orders, share information, and provide essential customer service while pursuing sales targets.

The role requires strong communication and negotiation skills, a courteous demeanor, and the ability to work both independently and as part of a team in a fast-paced environment.

Competenze

• High school diploma; 3–6 months of sales experience preferred.
• Courteous with strong customer service orientation.
• Strong communication and negotiation skills.
• Ability to communicate clearly, both written and verbal.

Mansioni

• Achieve specific sales targets and maximize sale opportunities on each call.
• Use script and probing techniques to determine customer needs and offer appropriate products.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service meets contractual sales goals and KPIs.
• Greet customers courteously and professionally.
• Listen to customer needs and questions; build rapport.
• Clarify requirements; probe for understanding and provide resolutions.
• Prepare complete and accurate work, including notes on accounts.
• Participate in activities to improve customer satisfaction and sales.
• Answer billing questions by explaining components of accounts.

Conoscenze

Communication skills

Negotiation skills

Team player

Customer service

Formazione

High school diploma

Descrizione del lavoro

Job Title: San Isidro Canales escritos Job Description The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail