[RWFSL] - Waiter/Waitress - In Room Dining

Rosewood Hotel Group; Osterreich; On-site; PEN 93,000 - 123,000; Full time

Benefits offered by this job

Complimentary meals during working hrs

Attractive associate rates within Rose

Learning and development opportunities

Career growth within a global luxury

Employee events and engagement

Supportive and inclusive environment

Work at Austria's iconic luxury dest.

Job summary

Rosewood Schloss Fuschl is recruiting a Waiter/Waitress for In Room Dining to deliver seamless, memorable experiences in guests' suites and rooms. You will work closely with Culinary, Stewarding, Housekeeping and Front Office to ensure orders are prepared and served to the highest standards.

The role emphasizes warm hospitality, attention to detail, and the ability to upsell and explain menus with confidence. Evening, weekend, and holiday shifts may be required in a luxury hospitality setting.

Qualifications

• Previous experience in a luxury hotel, restaurant, room service, or F&B preferred.
• Excellent hospitality mindset and guest-centric approach.
• Strong communication and interpersonal skills with a warm personality.
• Attention to detail and ability to maintain high standards.

Responsibilities

• Deliver warm, professional, and personalized service to guests in-room.
• Prepare, set up, deliver, and collect In Room Dining orders.
• Ensure orders are accurate and presented impeccably.
• Build connections with guests and anticipate needs.
• Maintain knowledge of food, beverage, and wine offerings and make recommendations.
• Upsell and contribute to revenue goals.
• Process orders, billing, and room charges accurately.
• Keep service stations and pantries clean and organized.
• Collaborate with Culinary, Stewarding, Housekeeping and Front Office.
• Uphold Rosewood standards for health, safety, and hygiene.

Skills

Hospitality experience

Customer service

Communication skills

Team player

English proficiency

Tools

POS systems

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The In Room Dining team is dedicated to creating exceptional dining experiences within the comfort and privacy of our guests' rooms and suites. With a focus on personalized service, attention to detail, and operational excellence, the team plays a key role in delivering the luxury hospitality experience for which Rosewood Schloss Fuschl is known.

YOUR ROLE

As a Waiter / Waitress - In Room Dining, you will be responsible for delivering seamless and memorable dining experiences directly to our guests. Through warm, genuine hospitality and careful attention to detail, you will ensure that every order is prepared, presented, and served to the highest standards.

Working closely with Culinary, Stewarding, Housekeeping, and Front Office teams, you will contribute to creating exceptional moments that exceed guest expectations and reflect the Rosewood philosophy of relationship hospitality.

HOW YOU'LL MAKE THE PLACE

• Deliver warm, professional, and personalized service to guests, ensuring a memorable in-room dining experience.
• Prepare, set up, deliver, and collect In Room Dining orders according to Rosewood standards.
• Ensure all orders are accurate, complete, and presented impeccably before delivery.
• Build genuine connections with guests and anticipate their needs through attentive and intuitive service.
• Maintain thorough knowledge of food, beverage, and wine offerings in order to confidently explain menus and make recommendations.
• Support departmental revenue goals through effective upselling and suggestive selling.
• Accurately process orders, billing transactions, and room charges.
• Maintain cleanliness, organization, and readiness of service stations, pantries, and storage areas.
• Collaborate closely with other hotel departments to ensure smooth and efficient operations.
• Consistently uphold Rosewood, Forbes Travel Guide, LQA, health, safety, and hygiene standards.

COULD THIS BE YOU?

• Previous experience in a luxury hotel, restaurant, room service, or food & beverage environment is preferred.
• Passionate about hospitality and creating memorable guest experiences.
• Strong communication and interpersonal skills with a warm and engaging personality.
• Excellent attention to detail and a commitment to delivering high standards.
• Comfortable working in a fast-paced environment while maintaining professionalism and composure.
• Good command of English; German language skills are an advantage.
• Basic knowledge of food, beverages, and wine is beneficial.
• Experience with POS systems is an asset.
• Flexible to work evenings, weekends, and public holidays as required.
• A team player who enjoys collaborating with colleagues across departments.

OUR BENEFITS

• Complimentary meals during working hours
• Attractive associate rates within Rosewood Hotel Group worldwide
• Learning and development opportunities
• Career growth within a global luxury hospitality company
• Employee events and engagement activities
• A supportive and inclusive working environment
• The opportunity to work in one of Austria's most iconic luxury destinations

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We foster an environment where associates are encouraged to be themselves, embrace their individuality, and contribute their unique perspectives.

We are committed to creating a workplace built on respect, inclusion, growth, and meaningful relationships. Together, we strive to create a culture where everyone feels supported, empowered, and inspired to thrive.