Quality Coordinator

LE018 Welocalize India LLP (India); Asia; Híbrido; PEN 50.000 - 70.000; Jornada completa

Descripción de la vacante

Welocalize, Inc is seeking a QA/Operations professional to lead quality analysis, coordinate programs, and optimize processes across multiple small workstreams. You will own client reporting, mentor junior staff, and share accountability with Project Managers in a remote environment.

You will build dashboards, perform sampling, log defects, track corrective actions, and coordinate training. Strong attention to detail, excellent communication, and proficiency with spreadsheets are essential.

Formación

• 3‑7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.

Responsabilidades

• Leads complex quality analysis, program coordination, and process optimization.
• Owns client reporting for assigned projects and mentors junior staff.
• Shared accountability with Project Managers.
• Builds and maintains quality dashboards (throughput, accuracy, error mix, trend lines) and shares concise summaries.
• Performs sampling and guideline‑adherence checks; logs defects with categorization and severity.
• Tracks corrective actions to closure; verifies re-tests and documents outcomes.
• Coordinates training sessions and refreshers; manages attendance and quick assessments.
• Keeps guidelines/SOPs/rubrics current and version‑controlled; manages release notes.
• Prepares client‑ready exports (tables, charts) with consistent formatting and footnotes.
• Liaises with PMs and Ops to align timelines and inputs for reporting and audits.
• Manages access requests and permissions for QA tools and folders.
• Supports vendor coordination (checklists, SLAs, documentation requests).
• Identifies minor process gaps and suggests simple fixes (templates, checklists).

Conocimientos

Organization

Attention to detail

Clear communication

Spreadsheets

BI familiarity

SOPs QA checks

Remote independent work

Educación

Bachelor’s degree in Linguistics

Quality/Operations/Business/Data/Engineering degree or equivalent

Top-tier university graduate

Herramientas

Task boards

Descripción del empleo

Job Responsibilities

• Leads complex quality analysis, program coordination, and process optimization.
• Owns client reporting for assigned projects and mentors junior staff.
• Shared accountability with Project Managers.

Key Responsibilities

• Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.
• Perform sampling and guideline‑adherence checks; log defects with categorization and severity.
• Track corrective actions to closure; verify re-tests and document outcomes.
• Coordinate training sessions and refreshers; manage attendance and quick assessments.
• Keep guidelines/SOPs/rubrics current and version‑controlled; manage release notes.
• Prepare client‑ready exports (tables, charts) with consistent formatting and footnotes.
• Liaise with PMs and Ops to align timelines and inputs for reporting and audits.
• Manage access requests and permissions for QA tools and folders.
• Support vendor coordination (checklists, SLAs, documentation requests).
• Identify minor process gaps and suggest simple fixes (templates, checklists).

Additional Job Details

Education

• Bachelor’s degree in Linguistics or a related language field strongly preferred;
• Degrees in Quality, Operations, Business, or Data/Engineering also considered, or equivalent experience;
• Graduates of top‑tier universities preferred.

Experience

• 3‑7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.

Skills

• Organization across multiple small workstreams;
• Attention to detail.
• Clear communication with internal teams, vendors, and PMs.
• Good use of spreadsheets and task boards;
• Basic BI familiarity is a plus.
• Applies SOPs and QA checks consistently; escalates risks early.
• Operates independently day to day in a remote environment.

Scope & Autonomy

• Manages small/medium quality workstreams within defined processes.
• Independent in routine decisions; seeks guidance for non-standard items.
• Collaboration with cross‑functional teams.

Welocalize is a leading technology‑enabled provider of translation, localization, and AI‑driven content solutions, helping businesses communicate, innovate, and grow globally. Specializing in complex and regulated industries, Welocalize delivers precise, scalable multilingual content through a powerful combination of advanced AI technologies and expert human talent. At the core is Welocalize’s AI‑enabled OPAL platform, which transforms translation workflows by integrating machine translation (MT) and large language models (LLMs) to provide fast, accurate, and culturally relevant content in over 300 languages. With a commitment to excellence, Welocalize holds 7 ISO certifications. Welocalize is headquartered in New York with offices all over the globe.