Patient Care Officer- Console

Jupiter Hospital; Asia; On-site; PEN 4,900 - 7,300; Full time

Job summary

Jupiter Hospital Pune in India is seeking a hospitality-focused role to assist patients and visitors with information, referrals, and support during visiting hours and beyond. You will coordinate OPD inquiries, manage patient details, and facilitate communications with medical staff and departments.

The position emphasizes courteous service, accurate handling of consultation documents, and timely information delivery about diagnostics, packages, and hospital facilities.

Qualifications

• Graduation or equivalent completing requirements.
• Other relevant qualifications may be considered.

Responsibilities

• Assist patients with wheelchair facility.
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Provide information on all hospital facilities and services.
• Scan & upload in HIS the consultation sheets after every consultation & follow up.
• Take care of cluster keys.
• Be up-to-date with Doctors leave & the respective circulars.
• Transfer & connect all phone calls.
• Provide hospital staff assistance with phone numbers.
• Receive written complaints of patients.
• Handle OPD related enquiries - Telephonic and personal.
• Give information on OPD.
• Give information on Health Check Packages.
• Give information on Diagnostic Services.
• Give information on OPD timings.
• Direct to the concerned department for the service.
• Help regarding where to collect the reports.

Skills

Others

Education

Graduation/Equivalent Course

Job description

Function Pune

Department Hospitality

Cost Center Hospitality

Country India

State Maharashtra

District Pune

Functional Area --

Skills

Skill

Graduation/Equivalent Course

Others

Working Language

Job Description

• Assist patients with wheelchair facility.
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Providing appropriate information on all hospital facilities and services.
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone no's
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal.
• Shall give information on OPD.
• Shall give information on Health Check Packages.
• Shall give information on Diagnostic Services.
• Shall give information on OPD timings.
• Shall direct to the concerned department for the service.
• Shall help regarding where to collect the reports.