Onsite Level 2 IT Engineer – Hands-on Support

Zemsania; Lima Metropolitana; Presencial; PEN 69.060 - 103.591; Jornada completa

Descripción de la vacante

Zemsania is looking for a support technician in Lima, Peru. The role involves troubleshooting technical issues, providing desk-side support for various systems, and managing hardware installations and repairs. Candidates should be experienced in resolving IT problems and ensuring user satisfaction throughout the ticket completion process. This position is key in maintaining efficient operations in dedicated sites while coordinating with remote specialists.

Formación

• Experience with troubleshooting and resolving technical issues.
• Ability to provide desk-side support for operating systems and applications.
• Knowledge of hardware installation and maintenance.

Responsabilidades

• Troubleshoot issues to resolve or escalate to resolver group specialists.
• Test for functionality and network connectivity.
• Obtain user acceptance of completion before closing requests.

Descripción del empleo

Zemsania is looking for a support technician in Lima, Peru. The role involves troubleshooting technical issues, providing desk-side support for various systems, and managing hardware installations and repairs. Candidates should be experienced in resolving IT problems and ensuring user satisfaction throughout the ticket completion process. This position is key in maintaining efficient operations in dedicated sites while coordinating with remote specialists.