Flag Theory: Customer Onboarding Specialist for Company Incorporations (Ful...

We Work Remotely; Perú; Hybrid; PEN 138,000 - 221,000; Full time

Benefits offered by this job

Work from anywhere

Flexible compensation based on经验

20 paid vacation days per year

Job summary

We Work Remotely is seeking a dedicated Onboarding & Compliance Specialist to own the post-sale journey for company incorporation services across multiple jurisdictions. You will guide clients through KYC and jurisdiction-specific documentation with clarity, while maintaining prompt email and phone communication and coordinating with external vendors to ensure timely delivery.

The ideal candidate has 2+ years in corporate services or company incorporation, strong English, excellent

Qualifications

• 2+ years in corporate services or company incorporation.
• Proven knowledge of KYC processes and compliance protocols.
• Strong organizational skills; able to self-prioritize and manage multiple onboarding tracks.
• Excellent written and spoken English; clear communicator under pressure.
• High empathy and client orientation; anticipates client concerns.
• Critical thinking is essential.
• Demonstrated self-motivation and proactiveness in remote environments.
• Listen, Learn, Grow mindset.
• Minimum 2 years of successful remote work experience.
• Proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
• Based in a European timezone (UTC to UTC+3).

Responsibilities

• Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
• Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
• Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
• Coordinate with external vendors to ensure timely, accurate service delivery.
• Maintain and update SOPs for onboarding and incorporation-related workflows.
• Identify friction points and implement improvements that enhance client satisfaction and response rates.
• Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Skills

KYC processes

English communication

Organizational skills

Remote work experience

Client-centric mindset

Tools

Google Workspace

Job description

Job Responsibilities

• Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
  Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.

• Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.

• Coordinate with external vendors to ensure timely, accurate service delivery.

• Maintain and update SOPs for all onboarding and incorporation-related workflows.

• Identify friction points and implement improvements that enhance client satisfaction and response rates.

• Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Requirements / Must Have

• 2+ years of hands-on experience in corporate services or company incorporation.

• Proven knowledge of KYC processes and compliance protocols.

• Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.

• Excellent written and spoken English; clear communicator under pressure.

• High level of empathy and client orientation; anticipates client concerns before they elevate.

• Critical thinking is an absolute must-have

• Demonstrated self-motivation and proactiveness in remote environments.

• Listen, Learn, Grow mindset

• Minimum 2 years of successful remote work experience.

• Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).

• Based in a European timezone (UTC to UTC+3).

Nice to Have

• Experience handling KYC for complex incorporations and/or international bank account setups.

• Multilingual fluency, particularly in languages relevant to offshore or international clientele.

• Familiarity with CRM tools or client-facing ticketing systems.

Benefits

• Work from anywhere, on a flexible schedule, part of a fully remote team

• Compensation based on experience with regular performance reviews

• 20 paid vacation days per year