Database Support Engineer (EMEA)

Icehouseventures; Asia; A distancia; PEN 403.000 - 605.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote

ESOP

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work

Education/Learning Allowance

Descripción de la vacante

Supabase is seeking an experienced Database Support Engineer to help developers unblock complex issues, optimize workloads, and improve product quality. You’ll work with customers and engineers to scale our platform and deliver reliable, scalable support across Postgres, Auth, and edge tooling.

Ideal candidates have 7+ years in technical support or engineering, deep PostgreSQL knowledge, strong SQL performance skills, and a track record of mentoring teammates in fast-paced, remote-first

Formación

• 7+ years in technical support, databases, backend roles.
• Deep PostgreSQL knowledge including autovacuum, WAL, long transactions.
• Strong SQL and query optimization skills.
• Experience troubleshooting multi-tenant and distributed systems.
• Able to debug Edge Functions and cloud integrations.
• Hands-on with AWS and Linux/Unix environments.

Responsabilidades

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads and avoid pitfalls.
• Reproduce bugs, isolate root causes, and provide reproduction steps to engineering.
• Ask targeted questions to turn reports into actionable cases.
• Communicate clearly with users, especially during high-impact situations.
• Spot patterns across tickets and suggest improvements to docs and tooling.
• Mentor junior team members to raise support quality.

Conocimientos

7+ years exp

PostgreSQL expert

SQL performance

Troubleshooting

Edge Functions

AWS experience

Linux/Terminal

Herramientas

AWS

Descripción del empleo

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

What You’ll Be Responsible For

In this role, you’ll:

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.

• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users.

• Reproduce bugs, isolate root causes, propose workarounds, and elevate to engineering with solid reproduction steps.

• Ask smart, targeted questions that turn incomplete reports into actionable cases.

• Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.

• Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.

• Mentor junior team members and help raise the overall bar for support quality.

You Might Be a Good Fit If

• Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or a similar field.

• Postgres Expertise: You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.

• Performance: You’re strong in high-performance SQL and query optimization.

• Troubleshooting: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.

• Technical Skills: * You can debug Edge Functions when failures get tricky.

  • You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.

  • You have hands‑on experience with cloud hosting providers like AWS.

  • You’re comfortable in terminal and Linux environments.

• Mindset: You thrive in high-volume situations and can form and test assumptions quickly.

Timezones & Logistics

• Status: Full-time position.

• Location: Required residency/location within EMEA time zones (we do not believe in the sustainability of overnight shifts).

What We Offer

• Fully Remote

  We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

  Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Tech Allowance

  Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

  Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites

  Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

• Flexible Work

  We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development

  Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members

• 60+ countries

• 20+ languages spoken

• Over $1B raised (including our $500M Series F)

• 540,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.