Customer Success Lead

Huble | Time Tracking & Client Invoicing; Apurímac; Híbrido; PEN 153.000 - 254.000; A tiempo parcial

Descripción de la vacante

Huble | Time Tracking & Client Invoicing in Peru is seeking a customer success specialist to own onboarding for Team and Business customers, run quarterly business reviews, and lead the CS playbook.

The role emphasizes hands-on process building, data extraction via spreadsheets, clear async communication, and close collaboration with product and engineering.

Formación

• 5+ years in CS, account management, or onboarding at a SaaS company.
• Have run a CS function end-to-end.
• Comfortable in spreadsheets and the product UI — you can run your own QBR data pulls.
• Strong written communication — most customer touchpoints are async.
• Like building processes from scratch; the playbook here doesn't exist yet.

Responsabilidades

• Own onboarding for new Team and Business customers
• Run quarterly business reviews with the top 40 accounts
• Lead the customer-advisory board (8–12 customers, quarterly meetings)
• Sit in the engineering Friday demo so handoffs to product are frictionless
• Build the playbook for the next 2 hires on the CS team

Conocimientos

CS experience

Account management

Onboarding

SaaS experience

Data analysis

Written communication

Process building

Herramientas

Excel

Descripción del empleo

• Own onboarding for new Team and Business customers
• Run quarterly business reviews with the top 40 accounts
• Lead the customer-advisory board (8–12 customers, quarterly meetings)
• Sit in the engineering Friday demo so handoffs to product are frictionless
• Build the playbook for the next 2 hires on the CS team

What you'll do

• Own onboarding for new Team and Business customers
• Run quarterly business reviews with the top 40 accounts
• Lead the customer-advisory board (8–12 customers, quarterly meetings)
• Sit in the engineering Friday demo so handoffs to product are frictionless
• Build the playbook for the next 2 hires on the CS team

What we’re looking for

• 5+ years in CS, account management, or onboarding at a SaaS company
• Have run a CS function (even of 1) end-to-end
• Comfortable in spreadsheets and the product UI — you can run your own QBR data pulls
• Strong written communication — most customer touchpoints are async
• Like building processes from scratch; the playbook here doesn't exist yet