Customer Service Representative

Helpware; Lima Metropolitana; On-site; PEN 23,000 - 28,000; Full time

Job summary

Helpware is seeking a Customer Service Representative in Peru for on-site work. You will assist customers via phone, email, chat, and other channels, helping with tickets, payments, and account access, and resolving issues with empathy.

Ideal candidates have English and Spanish fluency, strong communication, and the ability to work full-time including evenings and weekends. Familiarity with Microsoft Office and fast-paced environments is a plus.

Qualifications

• Prior customer service experience across channels preferred.
• Strong written and spoken communication in English and Spanish.
• Tech-savvy with ability to use office apps and web tools.
• Ability to work full-time including evenings, weekends, holidays.

Responsibilities

• Assist customers via phone, email, chat, and other channels.
• Help customers with ticket purchases, payments, and account access.
• Investigate and resolve issues while maintaining a positive experience.
• Communicate difficult information with empathy and professionalism.
• Support customers before, during, and after live events.
• Handle fulfillment issues and ensure requests are completed on time.
• Identify opportunities to improve processes and customer experiences.
• Represent our partners' brands with enthusiasm.

Skills

English fluency

Spanish fluency

Customer service experience

Multitasking

Microsoft Office

Problem solving

Tools

CRM software

Job description

Customer Service Representative | Peru | On-site | S/ 2300 monthly gross + Plailla Completa

Here's the deal!

People don't call us because they bought a stapler. They call because they bought tickets to see their favorite artist, attend a championship game, or experience an event they've been looking forward to for months. When something goes wrong—a missing ticket, a payment issue, a question about an event, or a last-minute concern—you'll be the person helping make things right. As a Customer Service Representative, you'll support customers before, during, and after some of the biggest sports, music, and entertainment events around the world. Every conversation is an opportunity to turn frustration into excitement and create an experience customers remember for the right reasons.

• Assist customers through phone, email, chat, and other support channels
• Help customers with ticket purchases, payments, account access, event information, and order-related inquiries
• Investigate and resolve issues while delivering a positive customer experience
• Communicate difficult information with empathy, professionalism, and confidence
• Support customers before, during, and after live events
• Handle fulfillment-related issues and ensure customer requests are completed accurately and on time
• Make decisions that balance customer satisfaction with company policies
• Maintain productivity, quality, and customer satisfaction goals
• Identify opportunities to improve processes and customer experiences
• Represent our partners\' brands with professionalism and enthusiasm

What you need

• Previous customer service experience in one or more support channels (phone, chat, email, or social media)
• Excellent verbal and written communication skills in both English and Spanish
• Availability to work full-time, including evenings, weekends, and holidays as needed
• Strong computer skills, including Microsoft Office and web-based applications
• Ability to multitask and perform well in a fast-paced environment
• Strong problem-solving skills and sound judgment
• Ability to remain calm and professional during challenging customer interactions
• Comfortable working with customers from different cultures and backgrounds

Nice to have

• Experience in ticketing, live events, entertainment, sports, travel, or eCommerce
• Additional language skills
• Knowledge of major sports leagues, concerts, festivals, and live entertainment events
• Experience contributing to process improvements or customer experience initiatives

What you get

• Career growth opportunities
• Supportive team environment
• Work with an international company and global clients