Customer Service Analyst

Bayer CropScience Limited; Callao; Presencial; PEN 38.000 - 52.000; Jornada completa

Descripción de la vacante

Bayer Peru (Crop Science division) seeks a Customer Service Analyst to manage end-to-end OTC processes in Callao, coordinating with logistics, finance, and sales to ensure seamless order fulfillment and billing. You will act as the primary contact for customers and distributors, delivering proactive support and building trust-based relationships.

The role requires a Bachelor's in a relevant field and 4 years in supply chain or customer operations, with intermediate/advanced English.

Formación

• Bachelor's degree in Engineering, Business Administration, Supply Chain, Accounting, or a related field.
• 4 years of experience in Supply Chain, Customer Service, or Customer Operations.
• Intermediate to advanced English (writing and speaking).
• Knowledge in SAP, O2C, CRM/Salesforce, Cotalker, and MS Office Suite.

Responsabilidades

• Manage end-to-end Order-to-Cash (OTC) process in Peru: order entry, fulfillment, delivery tracking, billing, and coordination with logistics, finance, and collections.
• Serve as main contact for customers, distributors, and sales reps; provide proactive, solution-oriented support and build relationships.
• Execute operational adjustments including order entry, volume/date modifications, product returns, credit notes, and marketing output.
• Influence stakeholders to adopt new processes and digital tools; conduct dedicated training sessions.
• Implement, monitor, and report operational KPIs; identify deviations and drive improvements.
• Identify opportunities for automation and process improvement; contribute to regional/local projects.
• Analyze workflows to improve efficiency and reduce response times; propose solutions.
• Collaborate with Planning, Finance, Credit Management, Distribution, and Sales to hit targets.
• Support regional initiatives like digital tools rollout and LEAN standardization.
• Ensure timely, accurate resolution of requests and escalate complex cases as needed.

Conocimientos

Advanced English

Communication skills

Cross-functional collaboration

Educación

Bachelor's in Engineering

Business Admin

Supply Chain

Accounting

Related field

Herramientas

SAP

O2C

CRM/Salesforce

Cotalker

MS Office

Descripción del empleo

Customer Service Analyst

TASKS AND RESPONSIBILITIES

• Manage the end-to-end Order-to-Cash (OTC) process in Peru: order entry, order fulfillment, delivery tracking, billing, and coordination with logistics, finance, and collections to ensure a seamless flow.
• Serve as the main contact for customers, distributors, and sales representatives, providing proactive, solution-oriented support and building strong, trust-based relationships.
• Execute operational adjustments including order entry, volume/date modifications, product returns, credit notes, and marketing output/rewards, ensuring accuracy and compliance with internal policies.
• Influence stakeholders, customers, and distributors to adopt new processes, digital tools, and systems (SAP, O2C, CRM/Salesforce, Cotalker), including conducting dedicated training sessions.
• Implement, monitor, and report operational and service KPIs, aligned with strategy, detecting deviations and proposing continuous improvement initiatives.
• Identify opportunities for innovation, automation, and process improvement, contributing actively to regional and local projects that drive a lean and digitalized OTC process.
• Analyze workflows to ensure efficiency, minimize response times, and propose creative solutions to recurring operational challenges.
• Collaborate closely with Planning, Finance, Credit Management, Distribution, and Sales teams to achieve business targets and accelerate sales growth.
• Support the local implementation of regional initiatives (e.g., digital tools rollout, Cotizador, LEAN process standardization) ensuring alignment with Conosur Customer Service strategy.
• Ensure timely and accurate resolution of customer and distributor requests, escalating complex cases when necessary and following up until closure.

WHO YOU ARE

• Bachelor's Degree in Engineering, Business Administration, Supply Chain, Accounting, or a related field.
• 4 years of experience in Supply Chain, Customer Service, or Customer Operations roles is required.
• Intermediate to advanced English (writing and speaking).
• Knowledge in tools & systems such as SAP, O2C, CRM/Salesforce, Cotalker, and MS Office Suite.

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.

Application Period: 09/22/2026-10/06/2026

Reference Code: 887670

Division: Crop Science

Location: Peru : Lima : Callao

Functional Area: Customer Operations and Support

Work Time: Full time

Employment Type: Regular

Contact Us

Address:

Lima, Perú