Commercial Technology Team Leader

WebBeds; Asia; Presencial; PEN 302.000 - 470.000; Jornada completa

Descripción de la vacante

WebBeds is seeking a Commercial Technology Team Leader to guide a team of specialists responsible for onboarding, integration, and ongoing support of clients and suppliers on the WebBeds platform.

You will bridge Commercial, Technology, Connectivity, Product, Operations, and external partners to drive growth, efficiency, and superior customer experiences while leading critical connectivity projects and performance initiatives.

Formación

• Minimum 3–5 years of experience across application support, commercial technology, or travel tech.
• Minimum 2–3 years of people leadership experience managing technical or operational teams.
• Experience managing API integrations and technology projects with multiple stakeholders.
• Demonstrated incident management and process improvement experience in a fast-paced environment.
• Experience in travel technology or hotel distribution is preferred.

Responsabilidades

• Lead and develop a team of Commercial Technology Specialists to deliver onboarding, integration, and support for WebBeds clients and suppliers.
• Set objectives and KPIs, conduct regular performance reviews and coaching.
• Plan resources and workloads, support recruitment and onboarding.
• Oversee client onboarding and connectivity projects including hotel mapping and content synchronization.
• Monitor API performance, drive improvements in onboarding speed and integration quality.
• Act as senior escalation point for complex issues and lead root cause investigations.
• Maintain expert knowledge of hotel distribution systems, APIs, and integration tools.
• Collaborate with Product, Mapping and Platform Support to resolve defects and improve performance.
• Establish and maintain operating procedures and documentation; ensure SLA compliance.

Conocimientos

Team leadership

API integrations

REST & SOAP

XML & JSON

Incident management

Stakeholder management

Data analytics

Educación

Bachelor's degree in IT/CS or related

Herramientas

Postman

Azure DevOps

Confluence

Power BI

Descripción del empleo

What you will do on your journey with WebBeds.

As a Commercial Technology Team Leader, you will lead and develop a team of Commercial Technology Specialists, ensuring the successful onboarding, integration, optimisation, and support of clients and suppliers connected to the WebBeds platform. You will combine strong technical expertise with leadership capability to guide the team, manage key projects, and drive operational excellence.

You will act as the bridge between Commercial, Technology, Connectivity, Product, Operations, and external partners, driving business growth, improving operational efficiency, and delivering an exceptional customer experience.

In this role you will:

Key responsibilities

Team leadership: lead, mentor, coach, and develop a team of Commercial Technology Specialists, fostering a collaborative, innovative, and customer-focused culture.

Performance management: set teamobjectives, KPIs, and performance expectations aligned with departmental goals, and hold regular performance reviews, career development discussions, and coaching sessions.

Resource and workload planning: manage resource allocation, workload prioritisation, and escalation management, and support the recruitment, onboarding, and training of new team members.

Client onboarding and integration: oversee the onboarding and integration of new API clients, ensuring successful delivery of connectivity projects including hotel mapping, content synchronisation, booking flow validation, and certification.

Connectivity performance: monitor and optimise API performance and integration quality, and drive initiatives that improve onboarding speed, integration quality, and customer satisfaction.

Escalation management: act as the senior escalation point for complex integration and production issues, leading root cause investigations for major incidents.

Technicalexpertise: maintainexpert-level knowledge of hotel distribution systems, API connectivity, XML and JSON messaging, REST and SOAP APIs, channel managers, CRS and PMS integrations, hotel mapping, content management, and booking lifecycle processes.

Cross-team collaboration: work closely with Product, Mapping, and Platform Support teams to resolve defects and improve system performance.

Process and documentation: establishand maintain operational procedures, documentation, and knowledge repositories to support consistent service delivery.

Service standards and compliance: ensure compliance with internal processes, SLAs, and service standards across all Commercial Technology functions.

The skills we would love to see in your suitcase!

Minimum 3 to 5 years of experience across application support, commercial technology, connectivity management, technical account management, or travel technology.

Minimum 2 to 3 years of people leadership experience managing technical or operational teams.

Experience managing API integrations and technology projects, and working with multiple stakeholders across commercial and technical functions.

Demonstrated experience leading incident management and process improvement initiatives in a fast-paced, global environment.

Experience within travel technology, hospitality technology, OTA, bedbank, hotel distribution, or channel management (preferred).

A degree in Information Technology, Computer Science, or Business Information Systems.

Proficiency in API integration management, REST and SOAP APIs, XML and JSON, SQL and database querying, incident management, technical troubleshooting, connectivity monitoring, and system integration analysis.

Familiarity with Postman, Azure DevOps, Confluence, Power BI, data analytics, and automation tools (preferred).

Strong decision making, accountability, problem solving, and conflict resolution skills.

A collaborative approach to people development, customer focus, and continuous improvement.

Fluent written and verbal English; additionalAsian language skills, particularly Mandarin, would be an advantage.

Ability to work from 14:00 to 23:00 Jakarta time, including weekends and public holidays on a rotational basis.

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Empower our people to deliver exceptional value through integrity, respect and relentless curiosity - challenging conventions, embracing change and working together to create superior outcomes for our customers.