Client Support Officer, Fund Distribution Services M/F

Caceis Group; Asia; On-site; PEN 56,000 - 84,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, is seeking a client-facing professional to manage a designated portfolio of relationships across fund distribution servicing. You will coordinate with Transfer Agency, Fund Administration, Custody, and related teams to ensure high-quality service delivery.

The role requires strong Mandarin and Cantonese skills, 3-5 years of client servicing experience, and a deep understanding of investor services processes.

Qualifications

• Bachelor degree in a relevant background.
• 3-5 years of experience in client servicing or financial services.
• Proficiency in Mandarin and Cantonese (written and spoken).

Responsibilities

• Be the point of contact for servicing clients and interacting with the market and other providers.
• Manage a designated portfolio of client relationships across fund distribution servicing spectrum.
• Provide high-quality investor and distributor experience, handling enquiries on fund information, processing, subscriptions/redemptions, cash movements, reconciliations, and related matters.
• Coordinate with local and global operational teams to investigate issues and drive timely resolution.
• Oversee service delivery to clients and drive service quality improvements.
• Proactively service a portfolio across product lines and client segments.
• Foster a client-centric mindset and document opportunities for improvements to client experience.

Skills

Mandarin proficiency

Cantonese proficiency

Client servicing

TA / Investor Services knowledge

Education

Bachelor Degree / BSc Degree or equivalent

Job description

Business type

Types of Jobs - Asset Management

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: APAC

Working Hour: 9:00am – 6:00pm (Malaysia time)

Required: Ability to speak, read and write in Mandarin and Cantonese professionally

What will you do?

• Point of contact for servicing clients and interacting with the market and other providers.
• Manage a designated portfolio of client relationships across the fund distribution servicing spectrum, including Transfer Agency, Fund Administration, Custody, Cash and FX-related enquiries.
• Provide high-quality investor and distributor experience, managing and resolving enquiries relating to fund information, business rules, trade processing, subscriptions/redemptions, cash movements, reconciliations, stock transfers, contract notes, statements and other day-to-day servicing matters.
• Coordinate with relevant local and global operational teams and stakeholders, including Transfer Agency, Fund Accounting, Custody and other service providers, to investigate issues and facilitate timely resolution.
• Govern overall service delivery to clients, drive improvement of service quality.
• Perform proactive service for a designated portfolio of client relationships across product base.
• Fostering a client centric mindset throughout the teams.
• Document opportunities, prioritize and lead enhancements to Client Experience, thereby support client retention objectives.

#LI-NA1

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• Tertiary education in relevant background

Level of minimal experience

3-5 years

Experience

• Ability to speak, read and write in Mandarin and Cantonese professionally
• Strong understanding of Transfer Agency (TA) / Investor Services processes, including the end-to-end investor transaction and servicing lifecycle
• Client Servicing experience with operational experience in the product
• Operational experience in more than one product line

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..