Assistant Manager, Fund Distribution Services M/F

Crédit Agricole SA; Asia; On-site; PEN 100,000 - 151,000; Full time

Job summary

CACEIS Malaysia is seeking an Assistant Manager, Fund Distribution Services M/F to join its asset servicing hub in IOI City, Putrajaya. You will oversee Dealing, Reporting and Settlement, ensuring accurate and timely execution across fund distribution structures while meeting client SLAs and KPIs.

The role requires governance, coaching, and strong stakeholder management, with responsibilities for escalation, daily cut-offs, and data integrity in Sara and Documentum.

Qualifications

• Minimum 4 years of experience in Transfer Agency or financial services operations.
• Experience leading a team in a high-volume processing environment.
• Strong ownership of process controls and governance.
• Proven ability to meet SLAs and client KPI targets.
• Excellent communication with internal teams and clients.

Responsibilities

• Manage day-to-day Dealing, Reporting and Settlement activities.
• Ensure accuracy, timeliness and completeness of transactions per procedures and SLA.
• Coach team members on technical processes and escalate issues appropriately.
• Monitor workloads, ensure governance during events, and maintain data integrity in Sara and Documentum.
• Ensure deadlines are met and provide back-up relief during peak periods.

Skills

Strong organizational skills

Time management

Stakeholder management

Clear communication

Leadership

Governance adherence

Risk awareness

Education

Bachelor Degree / BSc Degree or equivalent

Job description

Assistant Manager, Fund Distribution Services M/F

Business type

Types of Jobs - Asset Management

Job title

Assistant Manager, Fund Distribution Services M/F

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, FundDistribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity& Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving thescalability of global operations, enhancing service quality, and implementing standardized processes tomeet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable,high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Assistant Manager, Fund Distribution Services is responsible in ensuring the team accurate and timelyoperation of agreed day-to-day processes supporting the capital call / subscription,distribution/redemption, transfer, and conversion functions across the range of Fund Distribution Servicesstructures.

What will you do?

• Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
• Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures,whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.
• They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement.
• The Supervisor will monitor workloads and coach team members specifically on technical aspects ofday-to-day operations, as well as dealing with and escalating matters of concern to the appropriatelevels.
• Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highestattention and prioritization.
• Monitor team daily tasks to ensure they are completed in a timely & accurate manner. Theseinclude trade processing, dispatching, cash Processing, electronic dealing, reporting, and distribution.
• All deadlines need to be monitored & any issues escalated & communicated appropriately tostakeholders & clients.
• Perform quality checks or second level validation on output from the team.
• Ensure daily cut-offs are adhered to in accordance with the SLA.
• Ensure quality and timeliness around all activities.
• Ensure queries are managed effectively.Liaise with other department units to ensure high-quality service provided to clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issuesand events.
• Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at timesof high volume.

#LI-NA1

Supplementary Information

What will you do? (Continuation)

• Participate in any training as directed by the Manager, Shareholder Services.
• Complete any necessary or recommended internal or external structured training programs andmodules.
• Ensure all team deadlines are met with a very high level of accuracy.
• Ensure all documents are carefully reviewed by team capturing all instructions & informationaccurately.
• Review and monitor the client workflow queue to ensure all items action within SLA.
• Provide high-quality client service or to stakeholders by responding promptly and accurately to allqueries received by the Team, in accordance with agreed timeframes.
• Providing clear and concise internal communication where and when necessary to the relevantteams/persons. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.
• Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewedcapturing all instructions & information accurately, review and monitor the client workflow queue toensure all items are actioned with SLA, Maintain the integrity of data within Sara and Documentum.
• Ensure ongoing productivity especially when less staff available (holiday period, sick leave,emergency leave) and at times of high volumes (such as distribution periods) by providing back-up relief for staff who are absent, on leave or at times of high volume.

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

Minimum 4 years of experience in Transfer Agency or financial services industry in an operations environment.

Level of minimal experience

3-5 years

Required skills

• Strong organizational and time management skill (team process cut-off sensitive).
• Ability to handle fast & intense operational work environment.
• Great communication skill and stakeholder management.
• Attention to details (accuracy as it is high-risk process).
• Able to lead the team in process and coordinate operational activities.
• Strong adherence to controls and governance.
• Risk awareness mindset and highly motivated.

Languages

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..