Senior Client Operations Officer, Investor Services, PERES Operations M/F

Crédit Agricole SA; Asia; On-site; PEN 61,000 - 101,000; Full time

Job summary

SENIOR CLIENT OPERATIONS OFFICER in Private Equity and Real Estate Solutions at CACEIS Malaysia is responsible for the accurate and timely execution of day-to-day processes supporting capital calls, subscriptions, distributions, transfers, and conversions across Private Capital Services structures.

You will handle queries, build strong relationships with internal teams, and contribute to governance and control through documented procedures.

Qualifications

• Bachelor degree or equivalent required.
• 3–5 years of relevant experience in shareholder services.
• Experience in fund structures and transfer agent services.
• Automation skills (VBA, Python) are a plus.

Responsibilities

• Execute day-to-day processes for capital calls, subscriptions, distributions, transfers, and conversions.
• Respond to queries and maintain relationships with other teams.
• Document activities and controls in procedures and meet deadlines.

Skills

Shareholder services

Transfer agent services

Fund administration

Automation skills

Transaction management

Education

Bachelor Degree / BSc Degree or equivalent

Tools

YARDI or equivalent applications

Job description

Senior Client Operations Officer, Investor Services, PERES Operations M/F

Business type

Types of Jobs - Asset Management

Job title

Senior Client Operations Officer, Investor Services, PERES Operations M/F

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00AM to 6:00PM (Malaysia time)
Region:Luxembourg

What will you do?

As a Senior Client Operations Officer in Private Equity and Real Estate Solutions, you will be responsible to a few aspects;

Production

• Accurate and timely execution of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across a range of Private Capital Services structures.
• Ensure tolerance checks are complete and any outstanding items are investigated and cleared.
• Perform quality checks or second level validation on output from the team.
• Conduct training to Intern/Administrator.
• Perform additional ad-hoc task allocated by Supervisor/Manager.

Queries

• Respond to all queries and incoming emails in a timely and effective manner.
• Develop and maintain good working relationships with other teams within CACEIS Investor Services.
• Support the success of the larger team and ensure ongoing productivity by providing back-up relief for staff who are absent or on leave.

Policy and Procedure Review

• Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
• Ensure all documents are carefully reviewed capturing all instructions & information accurately.
• Ensure all deadlines are met with defined benchmark.

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

Level of minimal experience

3-5 years

Experience

• Experience in Shareholder Services and/or Transfer Agent Services and/or Business Administration with a focus on preferably fund structure.
• Additional automation skills such as VBA, Python and etc. are an added advantage.
• Shareholder services and general administration procedural knowledge.
• Transaction management and/or payment processing experience.

Technical skills required

Shareholder services system knowledge -YARDI or equivalent applications

Languages

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.9 trillion in assets under custody and €3.7 trillion in assets under administration (figures as of 31 December 2025).

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.