Associate Analyst, Service Desk

VF Corp.; Asia; On-site; PEN 25,000 - 40,000; Full time

Job summary

Vans within VF Corporation is seeking a Service Desk Analyst to diagnose and resolve technical problems in a call center/help desk environment. You will support desktop, laptop, and network services, guiding employees on software and hardware usage and providing training as needed.

The role emphasizes strong communication, with preferred proficiency in Mandarin & Cantonese to liaise with offices in Shanghai and Taiwan; a IT-related bachelor’s degree is required with potential for related

Qualifications

• Bachelor’s degree in Information Technology or a related field; 1 year of related experience preferred.
• Strong written and oral communication skills.
• Proficiency in Mandarin & Cantonese in written and oral communication is highly preferred for liaising with offices in Shanghai and Taiwan.

Responsibilities

• Diagnose and troubleshoot incoming employee calls following documented procedures.
• Provide desk/IT support for desktop, laptop, and network services; install, use, and train on software/hardware.
• Escalate complex issues to appropriate technical personnel when needed.

Skills

Strong communication

Mandarin & Cantonese

Education

Bachelor’s degree in IT or related field

Job description

Principal Accountabilities

Join our dynamic team as a Service Desk Analyst, where you'll resolve technical problems in a call center/help desk environment. Utilize your customer service expertise and technical knowledge to assist with installation, usage, and training on software and hardware products.

Key Responsibilities

Follow documented and standardized procedures to diagnose and troubleshoot incoming employee calls. Provide support services to employees with technical problems and IT issues involving desktop, laptop, or network services. Offer timely resolution of less complex problems or elevate issues to appropriate technical personnel.

Knowledge & Skill Requirements

Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered. One year of related experience preferred. Strong written and oral communication skills. Strong proficiency in Mandarin & Cantonese in both written and oral is highly preferred as you will be liaising with stakeholders and users from our offices in Shanghai and Taiwan.

Knowledge & Application

Good knowledge of a single specialist area achieved through prior study or experience. Apply principles and practices in a recognized professional field requiring extensive academic preparation. Follow standardized rules, procedures, and operations within your area. Determine a course of action based on guidelines.

Problem Solving

Encounter similar problems requiring fact‑finding, clarification, and basic analysis. Find most solutions within normal operating processes and policies. Select the best solution based on defined procedures or precedence. Occasionally use basic problem‑solving techniques to define problems and use previous experience to identify solutions.

Interaction

Exchange standard/basic technical or non‑technical information with colleagues, superiors, and customers. Interpret or clarify technical information to aid understanding. Convey straightforward information to knowledgeable audiences.

Impact

Impact is limited to short‑term team performance. Support the achievement of goals through personal effort. Plan your work, assess your progress, and adjust efforts to meet goals.

Accountability

Meet your targets, impacting the immediate work area. Work is reviewed periodically. Be aware of wider profitability issues.

R-20260917-0039 VF Corporation habille les consommateurs partout dans le monde grâce à son portefeuille diversifié de marques emblématiques de style de vie, notamment Vans, The North Face et Timberland. Fondée en 1899, VF est l’une des plus importantes entreprises mondiales de vêtements, de chaussures et d’accessoires. Elle exerce ses activités de façon socialement et écologiquement responsable dans de nombreuses régions du monde, catégories de produits et canaux de distribution. VF s’engage à offrir des produits novateurs aux consommateurs et à créer une valeur durable pour ses clients et ses actionnaires. VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans, The North Face, and Timberland. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders. Énoncé de vision de VF en matière de diversité VF s’engage à créer un environnement inclusif qui accueille et valorise les différences parmi tous ses associés, ses clients, ses fournisseurs et les collectivités où nous vivons et exerçons nos activités. Le succès et la croissance continus de VF sont renforcés par des initiatives qui favorisent la diversité à l’échelle mondiale. VF s’engage à offrir l’égalité des chances en matière d’emploi et à traiter ses associés et ses candidats sans discrimination fondée sur la race, la couleur, le sexe, l’âge, l’origine nationale, la religion, l’orientation sexuelle, l’identité ou l’expression de genre, l’état matrimonial, la citoyenneté, un handicap, le statut d’ancien combattant protégé, le statut VIH/sida ou tout autre motif protégé par la loi. VF s’engage à répondre aux divers besoins des personnes en situation de handicap dans des délais raisonnables, conformément aux principes d’autonomie, de dignité, d’intégration et d’égalité des chances. Pour ce faire, VF s’efforcera de cerner, de prévenir et d’éliminer les obstacles à l’accessibilité partout où cela est possible, tout en respectant les exigences en matière d’accessibilité prévues par l’ADA, la LAPHO (AODA) et toute autre réglementation provinciale, étatique ou locale applicable. VF s’engage à assurer l’accessibilité numérique, à se conformer aux Règles pour l’accessibilité des contenus Web (WCAG) 2.1, niveau AA, ainsi qu’aux normes de conception accessible de l’ADA et de la LAPHO (AODA), et à toute autre réglementation applicable. Si vous avez besoin d’une mesure d’adaptation ou si vous avez des questions concernant cet énoncé, veuillez transmettre votre demande à [e-mail] VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected basis. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].