Training & Instructional Design Specialist - Bilingual

BinDawood Holding; As Sudiyah; On-site; OMR 11,000 - 21,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Job summary

BinDawood Holding is seeking a Training & Instructional Design Specialist to join our fast-paced hypermarket operations in Jeddah. Reporting to the Training Manager, this bilingual role is split 60% on-the-floor training delivery and 40% instructional design.

You will develop localized training modules, deliver sessions in English, Arabic, Urdu and Hindi, and translate complex procedures into visually engaging multilingual content. Immediate joining is required.

Qualifications

• 2–3 years of proven training delivery experience.
• Experience in retail/hypermarket sector is mandatory.
• Proficiency in Articulate, Adobe Creative Cloud/Captivate, and Microsoft Office.

Responsibilities

• Deliver onboarding, product knowledge, and customer service training for floor staff, merchandisers, and cashiers.
• Train sessions in English, Arabic, Urdu and Hindi for a multinational team.
• Monitor on-the-job coaching and assess training effectiveness.
• Design and update training materials including quick-reference guides and micro-learning modules.

Skills

Training delivery

Retail experience

Multilingual communication

ADDIE/SAM knowledge

Tools

Articulate Storyline 360/Rise

Adobe Creative Cloud

Captivate

Microsoft Office

Job description

Job Title: Training & Instructional Design Specialist - Bilingual

Employment Type: Full-Time

Joining Requirement: Immediate

About the Role

We are looking for a dynamic Training & Instructional Design Specialist to join our fast-paced hypermarket operations in Jeddah. Reporting directly to the Training Manager, this role is actively split between hands-on training delivery (60%) and instructional design (40%). You will be instrumental in upskilling our diverse retail workforce, developing localized training modules, and ensuring our customer service and floor operational standards remain top-tier.

Key Responsibilities

Training Delivery & Facilitation (60%)

• Conduct engaging onboarding, product knowledge, and customer service training for hypermarket floor staff, merchandisers, and cashiers.
• Deliver training sessions seamlessly across English, Arabic, Urdu, and Hindi to ensure maximum comprehension among a diverse multinational team.
• Spend time directly on the shop floor to provide on-the-job coaching, monitor compliance with retail standards, and evaluate training effectiveness.
• Manage training schedules, track attendance, and gather feedback to measure the impact of learning initiatives.

Instructional Design & Content Development (40%)

• Design, develop, and update accessible training materials, including quick-reference guides, operational job aids, and interactive micro-learning modules.
• Translate and localize complex retail procedures into simple, highly visual multi-lingual content (Arabic/Urdu/Hindi).
• Collaborate with category managers and store leadership to identify skill gaps and design targeted learning interventions.

Who Can Apply (Requirements)

• Experience: 2 to 3 years of proven experience in training delivery and content creation.
• Industry Background: Direct experience in the retail, supermarket, or hypermarket sector is mandatory.
• Technical Skills: Proven proficiency in Articulate (Storyline 360/Rise), Adobe (Creative Cloud/Captivate), and Microsoft Office.
• Language Skills: Exceptional fluency in Arabic, Urdu, and Hindi (both spoken and written). Working knowledge of English is highly preferred for utilizing global design tools.
• Availability: Must be available to join immediately.
• Skills: Familiarity with basic instructional design principles (ADDIE/SAM), presentation software, and adult learning concepts. Comfortable being highly visible and active on the retail floor.

What We Offer

• Competitive salary package tailored to the local retail market.
• Fast-paced environment with opportunities for professional growth within a leading retail brand.