Team Leader - Bakery

Majid Al Futtaim; Muscat; On-site; OMR 9,000 - 13,000; Full time

Job summary

Majid Al Futtaim is seeking a Team Leader - Bakery for MAF Retail in Oman. The role focuses on implementing quality, range and freshness standards to deliver an exceptional customer experience and meet sales targets.

You will guide and coach the team to resolve issues promptly and drive service excellence within the bakery section. Responsibilities include pricing policy execution, assortment oversight, and negotiating promotions with suppliers, while monitoring customer feedback (NPS) and

Qualifications

• Diploma in Commerce or Finance is required.
• 3+ years in a Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator with good interpersonal skills.
• People oriented and able to build team spirit and motivation.
• Detail oriented and action oriented.

Responsibilities

• Oversee and implement the commercial policy for store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section.
• Monitor the NPS in the section and work on improving areas that need development.
• Ensure proper stock management (stock reports, stock value, control out of stock, stock replenishment orders and deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.
• Ensure the team delivers excellent customer service when answering questions and promoting sales.
• Provide training and feedback to direct reports.

Skills

Customer service orientation

Team leadership

Communication skills

Detail orientation

Education

Diploma in Commerce or Finance

Job description

JOB TITLE

Team Leader - Bakery | MAF Retail | Hypermarket Oman

Role Summary

Team Leader - Bakery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The Team Leader is a key motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.

ROLE PROFILE

• Oversee and implement the commercial policy agreed for the store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section.
• Monitor the NPS in the section and work on improving areas that need development.
• Ensure proper stock management (preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.
• Ensure the team is delivering excellent customer service when answering questions and promoting sales.
• Provide training and feedback to direct reports.

Requirements

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation.
• Detail orientated and action oriented.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.