Bakery Team Lead: Elevate Freshness, Service & Sales

Majid Al Futtaim; Muscat; On-site; OMR 9,000 - 13,000; Full time

Job summary

Majid Al Futtaim is seeking a Team Leader - Bakery for MAF Retail in Oman. The role focuses on implementing quality, range and freshness standards to deliver an exceptional customer experience and meet sales targets.

You will guide and coach the team to resolve issues promptly and drive service excellence within the bakery section. Responsibilities include pricing policy execution, assortment oversight, and negotiating promotions with suppliers, while monitoring customer feedback (NPS) and

Qualifications

• Diploma in Commerce or Finance is required.
• 3+ years in a Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator with good interpersonal skills.
• People oriented and able to build team spirit and motivation.
• Detail oriented and action oriented.

Responsibilities

• Oversee and implement the commercial policy for store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section.
• Monitor the NPS in the section and work on improving areas that need development.
• Ensure proper stock management (stock reports, stock value, control out of stock, stock replenishment orders and deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.
• Ensure the team delivers excellent customer service when answering questions and promoting sales.
• Provide training and feedback to direct reports.

Skills

Customer service orientation

Team leadership

Communication skills

Detail orientation

Education

Diploma in Commerce or Finance

Job description

Majid Al Futtaim is seeking a Team Leader - Bakery for MAF Retail in Oman. The role focuses on implementing quality, range and freshness standards to deliver an exceptional customer experience and meet sales targets.

You will guide and coach the team to resolve issues promptly and drive service excellence within the bakery section. Responsibilities include pricing policy execution, assortment oversight, and negotiating promotions with suppliers, while monitoring customer feedback (NPS) and