Supervisor-Front Desk

Aloft Hotels; Muscat; On-site; OMR 2,400 - 4,000; Full time

Job summary

Aloft Hotels in Muscat, Oman, is seeking a Non-Management Front Desk/Guest Services Associate for a Full Time position. You will assist with expediting guest payments, handle check-ins, and coordinate with housekeeping to ensure room readiness.

Successful candidates will balance cash, manage reservations, and support leadership in staffing and training. The role requires at least 1 year of related experience, a high school diploma or equivalent, and a professional, service-driven approach.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist staff with expediting problem payments and follow up with guests on satisfaction.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing keys.
• Handle all payment types and set up accurate guest accounts at check-in.
• Coordinate with Housekeeping to ensure room readiness and resolve requests.
• Balance and drop receipts according to Accounting specifications.
• Support management in hiring, training, scheduling, evaluating and coaching staff.
• Maintain professional appearance and adhere to company policies.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26115333

Job Category Rooms & Guest Services Operations

Location 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Aloft ist nicht gerade ein typisches Hotel – aber wir sind auch nicht zu cool, um lernfähig zu bleiben. Wir sind dafür da, unseren Gästen als Ausgangspunkt und Ankunftsort zu dienen. Ob man seinen Hund ausführt und auf einen Drink vorbeischaut, einen Tag mit Meetings mit Kollegen beschließt oder in der Stadt ist, um Familie, Freunde oder seine Lieblingsband zu sehen: Wir bieten einen Hub mit modernem Design und dynamischer Persönlichkeit, um sich mit anderen und der Umgebung zu verbinden. Wir suchen selbstbewusste Personen, die sich gerne einbringen und sich nicht scheuen, außerhalb eingefahrener Muster zu denken. Wenn Sie jemand sind, den die Möglichkeit begeistert, sich mit anderen zu verbinden, sind Sie bei Aloft Hotels genau richtig. Bei Aloft Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.