SOC Operations Specialist - Security & Incident Response

lucid motors middle east; As Sudiyah; On-site; OMR 9,000 - 15,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

Paid sick leave

401(k) retirement plan

Equity program

Cash incentive program

Job summary

Lucid Motors Middle East is seeking a SOC Operator to support daily operations by monitoring CCTV, access control, alarm and communication systems. You will handle emergency and non-emergency calls, assess incidents, and coordinate appropriate responses to ensure a safe operating environment.

The role emphasizes timely escalation, accurate documentation, and collaboration with field personnel and stakeholders, with a focus on maintaining SOC procedures at AMP-2.

Qualifications

• Associate degree with 6+ years of relevant experience.
• 2 years of experience in Emergency Services, Dispatch Operations, SOC operations, or a related field.
• APCO certifications preferred, including Public Safety Telecommunicator, Fire Service Communications, or Emergency Medical Dispatch.
• Knowledge and experience in CCTV monitoring, preferably supported by relevant CCTV training or certification.
• Fluency in Arabic and English is required.
• Strong oral and written communication skills in both Arabic and English.

Responsibilities

• Monitor CCTV, access control, alarm systems, and other security platforms to maintain situational awareness and escalate abnormal conditions promptly.
• Receive, assess, document, and communicate emergency and non-emergency information per escalation procedures.
• Maintain incident logs, activity records, emergency documentation, and operational reports.
• Prepare incident reports, shift handover reports, and supporting documentation for management review.
• Coordinate communications with field security personnel, internal departments, emergency responders, and external stakeholders during routine and emergency situations.
• Monitor the operational status of CCTV, access control, communication systems, radios, emergency backup equipment, and other security technologies at AMP-2, and report malfunctions immediately.
• Maintain emergency contact lists, operational records, and emergency management documentation to support business continuity for AMP-2 operations.
• Collect, verify, and relay operational information to support incident response and emergency coordination within AMP-2.
• Support emergency response activities by maintaining effective communication and providing timely operational updates.
• Respond to requests from field personnel and internal stakeholders in a professional and timely manner.
• Follow established emergency response plans, crisis management procedures, and SOC Standard Operating Procedures applicable to AMP-2.
• Identify, document, and report security incidents, operational issues, equipment failures, and security vulnerabilities in a timely manner.
• Maintain the confidentiality of security information, investigations, and operational activities.
• Demonstrate professionalism, teamwork, accountability, and effective communication while contributing to SOC operational objectives.
• Perform other operational duties as assigned by the SOC Specialist or SOC Management.

Skills

Strong communication

Reliability & punctuality

Emergency comms tech

CCTV monitoring

Report writing

Team collaboration

Integrity & confidentiality

Procedural discipline

Computer skills

Stress management

Education

Associate degree

Tools

APCO certifications

Job description

Lucid Motors Middle East is seeking a SOC Operator to support daily operations by monitoring CCTV, access control, alarm and communication systems. You will handle emergency and non-emergency calls, assess incidents, and coordinate appropriate responses to ensure a safe operating environment.

The role emphasizes timely escalation, accurate documentation, and collaboration with field personnel and stakeholders, with a focus on maintaining SOC procedures at AMP-2.