Senior L2 Application Production Support Lead

DXC Technology Morocco

As Sudiyah

On-site

OMR 31,000 - 43,000

Full time

5 days ago

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Job summary

DXC Technology Morocco seeks an experienced L2 Application Production Support Engineer Lead to oversee the support, stability, security, and performance of enterprise production applications. You will lead the L2 incident lifecycle, coordinate with multiple teams, and ensure services meet SLA requirements.

The role covers REST/SOAP APIs, system integration, Linux/Unix, SSL/TLS, BCM/DR, and CI/CD automation.

Qualifications

12+ years of relevant experience in Application Production Support, Technical Operations, or Systems Integration.
Proven experience leading L2 application support or production support teams.
Strong experience supporting APIs, integrations, databases, Linux environments, and application connectivity issues.

Responsibilities

Lead L2 application production support activities across enterprise applications and critical production environments.
Monitor, troubleshoot, and resolve complex production application issues while ensuring service availability and stability.
Diagnose and resolve integration issues involving REST APIs, SOAP services, XML, Web APIs, and system-to-system communication.
Monitor and troubleshoot data transmission between internal and external systems.
Troubleshoot SSL/TLS certificate issues, including renewals, handshakes, and chain-of-trust problems.
Apply security best practices when supporting production applications and data flows.
Troubleshoot applications and services running on Linux/Unix environments.
Work with DevOps teams to support CI/CD pipelines and automated deployments.
Identify and troubleshoot deployment and release issues across production environments.
Participate in BCM and DR activities and support failover exercises.
Write and execute advanced SQL queries to investigate incidents and validate data.
Lead the L2 incident lifecycle and ensure proper documentation and resolution.
Coordinate with L3, infrastructure, security, integration, and DevOps teams for complex incidents.
Manage incidents and service requests through ServiceNow and Jira.
Ensure production incidents meet SLA requirements.
Support problem-management and root-cause-analysis activities for recurring issues.
Monitor and troubleshoot secure application traffic through IBM DataPower environments where applicable.
Provide technical guidance and leadership to L2 engineers.
Identify opportunities for automation and proactive incident prevention.