Quality Assurance/Inspector UCL

Etio; As Sudiyah; Remote; OMR 6,200 - 12,000; Full time

Job summary

Etio in Saudi Arabia seeks a Quality Assurance/Inspector to evaluate 200 master trainers over a 3-year national programme. The role includes in-class observations, participant interviews, and bilingual reports aligned to a structured QA framework.

The position involves travel across Saudi Arabia (up to 5 trips per cohort) and collaboration with a Lead Reviewer and Project Manager to ensure timely, high-quality deliverables. Fluency in Arabic and English is essential.

Qualifications

• Bachelor’s degree or equivalent in education, training, HR, or related field.
• Minimum of 2 years’ experience in training observation, teaching, or evaluation.
• Fluent in Arabic and English (spoken and written), with ability to draft bilingual reports.
• Ability to travel within Saudi Arabia and adapt to flexible working schedules.
• Experience with QA frameworks or rubrics.

Responsibilities

• In-Class Observations: conduct 2-day observations of master trainers and interviews (~10%). Apply QA framework to assess delivery, engagement and effectiveness.
• Reporting: draft bilingual reports (~1,200 words) within 2–3 days of observation; revise per feedback.
• Collaboration and Feedback: coordinate with co-observers; participate in calibration sessions; align with Lead Reviewer and Project Manager.
• Logistics and Travel: coordinate scheduling and travel across Saudi Arabia (up to 5 trips per cohort).
• Training Participation: attend training/workshops to maintain methodology alignment.

Skills

Attention to detail

Communication skills

Bilingual writing

Cultural sensitivity

Collaboration

Time management

Education

Bachelor's degree or equivalent

Tools

QA frameworks

Job description

Location: Primarily based in Saudi Arabia (KSA), with flexibility for travel. Remote work

Contract Type : Associate Contract -Starting from October

Help us “Elevate Education, Everywhere.”

Etio

At Etio, we help governments and institutions around the world improve education at scale. Formerly the government services arm of Tribal Group, our work is grounded in evidence, experience, and impact. We support system-wide education reform - from strategic planning and workforce development to performance benchmarking - delivering solutions that elevate learning outcomes and transform futures.

The Role: Quality Assurance/Inspector

The Quality Assurance/Inspector plays a vital role in the evaluation of 200 master trainers over a 3-year national workforce development programme in Saudi Arabia. Working under the guidance of the Lead Reviewer, you will conduct in-class observations, participant interviews, and produce bilingual (Arabic/English) reports aligned to a structured QA framework.

This role ensures the collection of accurate, evidence-based insights into trainer delivery and effectiveness, contributing to the programme’s goals of raising instructional standards and supporting consistent, high-quality learning experiences. Observers work collaboratively in mixed-background teams to provide well-rounded, fair assessments and uphold the integrity of the evaluation process.

This role blends field-based evaluation with analytical report writing and offers a unique opportunity to contribute directly to human capital development across the Kingdom.

Key Responsibilities:

• In-Class Observations: Conduct 2-day in-class observations of master trainers during training sessions, including attendee interviews (~10%).Apply the QA framework to assess delivery, engagement, and effectiveness.
• Reporting: Evaluate delivery, engagement, and effectiveness using a structured QA framework. Draft clear, bilingual (Arabic/English) reports (~1,200 words) within 2–3 days of observation. Revise reports based on feedback from the Lead Reviewer to ensure consistency and quality.
• Collaboration and Feedback: Collaborate with co-observers, participate in calibration sessions, and provide input during the pilot phase. Coordinate with the Lead Reviewer and Project Manager to align on deliver.
• Logistics and Travel : Coordinate with the Project Manager on scheduling and travel across Saudi Arabia (up to 5 trips per cohort). Maintain flexibility to participate in multiple observations per round.
• Training Participation: Attend training and periodic workshops to maintain methodology alignment, QA criteria, and reporting format.

What You’ll bring:

• A sharp eye for detail and structured thinking to assess and interpret trainer performance.
• Strong communication and interpersonal skills for conducting interviews and working with diverse teams.
• Bilingual writing ability to produce clear, concise, actionable reports in Arabic and English.
• Cultural sensitivity and adaptability when engaging with varied training environments across KSA.
• A collaborative mindset and openness to feedback, calibration, and shared learning.
• Organisational discipline to meet observation and reporting deadlines in a fast-paced setting.

Qualifications (We're interested in anyone who meets all of the following):

• Bachelor’s degree or equivalent in education, training, HR, or a related field.
• Minimum of 2 years’ experience in training observation, teaching, or professional evaluation.
• Fluent in Arabic and English (spoken and written), with ability to draft bilingual reports.
• Ability to travel within Saudi Arabia and adapt to flexible working schedules.
• Experience in adult learning or professional development, particularly in the GCC/KSA.
• Familiarity with QA frameworks or assessment methodologies (e.g., rubrics).
• Prior experience in bilingual reporting or cross-disciplinary team collaboration.

Why Etio?

At Etio, we don’t just implement platforms - we drive meaningful transformation. This is your chance to play a central role in scaling digital learning that has national and global impact.

You’ll help shape our future, grow our capability, and ensure our solutions land with clarity, value, and measurable change.