Productivity & Reporting Sr. Specialist

Riyad Bank; As Sudiyah; On-site; OMR 9,000 - 15,000; Full time

Job summary

Riyad Bank in Oman seeks a results-driven Operations Analyst to monitor productivity and performance indicators across Operations, supporting data-driven decision-making. You will implement approved policies, supervise day-to-day activities, and ensure compliance with SAMA directives.

The role requires 4–6 years in Banking Operations and a Bachelor’s degree in Business Administration or related field. You will prepare management reports, dashboards and scorecards, driving improvements across the

Qualifications

• Bachelor’s degree in Business Administration or related discipline.
• 4–6 years relevant experience in Banking Operations.
• Experience in monitoring productivity, performance indicators and reporting.

Responsibilities

• Monitor operational productivity, performance indicators and reporting activities to support data-driven decision-making.
• Implement department policies, processes and procedures and provide instructions to subordinates.
• Oversee day-to-day operations ensuring compliance with SAMA orders and regulations.
• Prepare management reports, dashboards and performance scorecards.
• Monitor KPIs, SLAs and service performance indicators; support capacity planning with data analysis.
• Identify efficiency improvements and continuous improvement opportunities.

Skills

Data analysis

Reporting

Dashboard development

Performance monitoring

Education

Bachelor’s degree in Business Administration or related

Job description

Monitor operational productivity, performance indicators, and reporting activities across Operations to support efficient resource utilization, performance management, and data-driven decision-making.

2. AREAS OF RESPONSIBILITY:

• Implements approved department policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner relating to SAMA Executions Orders, Instructions and Inquires.

Day- to-day operations

• Implements the day-to-day operations assigned for the team to ensure compliance with the established standards, SAMA Circulars & Regulation and procedures.
• Execution Orders and Instructions includes sending payments as per orders, setting up monthly collection garnishments and SAMA letters.

Position related accountability

• Monitor productivity, workload, and capacity utilization across Operations.
• Analyze operational performance trends and identify efficiency improvement opportunities.
• Prepare management reports, dashboards, and performance scorecards.
• Monitor operational KPIs, SLAs, and service performance indicators.
• Support workforce and capacity planning activities through data analysis.
• Ensure accuracy, consistency, and integrity of operational performance data.
• Provide insights and recommendations to improve operational effectiveness.
• Support management reviews through reporting and performance analysis.
• Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘best practice’, as Instruction by SAMA, improvement of business processes, cost reduction and productivity improvement.
• Contributes to the projects related to SAMA Executions Orders, Instructions and Inquires either sponsored by SAMA or by the Bank.

Safety, Quality & Environment

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.

Related Assignments

• Performs other related duties or assignments as directed.

3. QUALIFICATIONS & EXPERIENCE:

Minimum Qualifications:

• Bachelor’s degree in Business Administration or any related discipline
• 4-6 years relevant experience in Banking Operations