Production Support & Release Engineer – Apps & Backend

ahlibank SAOG; Muscat; On-site; OMR 6,000 - 10,000; Full time

Job summary

ahlibank SAOG in Muscat seeks a Production Support Engineer to monitor, investigate, and resolve production issues, coordinating with development, QA, operations and business teams to ensure smooth operations.

The role covers managing mobile app build uploads to Google Play and Apple App Store, supporting release management and deployment processes, and providing server-side support with a focus on stability and incident prevention. Experience with OutSystems is an added advantage.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• Minimum 5 years in Production Support / Application Support.
• Strong knowledge of server-side troubleshooting (Linux/Windows, databases, APIs).
• Experience with mobile app build uploads to app stores.

Responsibilities

• Monitor production systems and respond to issues promptly.
• Investigate root causes of incidents and implement fixes or workarounds.
• Coordinate with development, QA, operations, and business teams to drive resolution.
• Document issues, resolutions, and preventive measures.
• Manage mobile app build preparation and uploads to app stores.
• Support deployments and release management processes across environments.
• Ensure deployment activities are executed with minimal risk and downtime.
• Work with infrastructure teams to ensure server availability and stability.
• Monitor APIs, services, and databases for errors and performance issues.
• Escalate critical issues and provide timely updates to stakeholders.
• Ensure compliance with internal SLAs and escalation protocols.
• Suggest improvements in monitoring, alerting, and automation to reduce downtime.
• Maintain updated documentation on production environments, incidents, and resolutions.
• Contribute to knowledge sharing and training of junior staff.
• Provide basic monitoring and troubleshooting for OutSystems applications.

Skills

Server-side troubleshooting (Linux/Win

APIs

Mobile app store uploads

OutSystems (basic)

Education

Bachelor's degree in Computer Science / IT

Job description

ahlibank SAOG in Muscat seeks a Production Support Engineer to monitor, investigate, and resolve production issues, coordinating with development, QA, operations and business teams to ensure smooth operations.

The role covers managing mobile app build uploads to Google Play and Apple App Store, supporting release management and deployment processes, and providing server-side support with a focus on stability and incident prevention. Experience with OutSystems is an added advantage.